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Part Time Beach Attendant
Highgate
Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Part-time beach attendant responsible for greeting guests, setting up chairs and umbrellas, maintaining cleanliness, and suggesting local activities.
20d ago
Junior (1-3 years)
Part Time
Lahaina, HI
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
guest service
pool cleaning
beach monitoring
complaint handling
concierge assistance
local knowledge
Identify and explain hotel facilities and features to guests.
Bring towels and chair covers to laundry continuously to ensure they are always being cleaned for new guests
Maintain complete knowledge at all times of: a. all hotel features/services, hours of operation. b. location and functionality of laundry facilities c. daily house count and expected arrivals/departures. d. how to contact local life guards, police if necessary e. assist with summer activities around hotel
Maintain cleanliness of both pool areas
Handle guest complaints immediately.
Fully understand the business needs of the guest service department based on hotel occupancy and special events, and provide input for the guest service schedule to ensure proper coverage to provide service room closet or on the luggage rack).
Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
Ensure to have an in house and arrival guest list to ensure beach amenities are only being handed out to hotel guests
Monitor and maintain appearance of beach and shed as well as making sure all amenities are in working shape
Anticipate guests’ needs, respond promptly and acknowledge all guests even when busy.
Answer beach telephone within three (3) rings using correct greeting and telephone etiquette.
Assist guests with concierge related services. Knowledge of local restaurants, special events, city attractions, and guest amenities.
Relay accurate directions to guests on inquiries of transportation within the local area.
Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
What you bring
time management
physical stamina
communication
high school
interpersonal
detail oriented
Ability to use time management and organization when it comes to cleaning towels, pool areas, and handing out amenities to guests on beach
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
High school graduate or equivalent
Interpersonal skills and the ability to work well with co-workers and the public.
Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move chairs, towels, and umbrellas
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Knowledge and tracking of all beach equipment and toys and bring up anything that may be broken or needs replacing
Previous guest relations training
Endure various physical movements throughout the work areas, such as taking chairs to all areas of beach, setting up umbrellas in the sand, and transporting loads of towels to and from laundry area.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Punctuality and regular and reliable attendance.
Understand proper usage of laundry facilities to ensure no damage is done to the machines
Ability to work well under pressure of guests guest requests and handle multiple tasks at once.
Sufficient manual dexterity in one hand to be able to load and unload chairs and cushions from beach shed
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
potential background checks for interpersonal skills and reliability.
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