Vice President, Lending Customer Relations

Description

• Lead cross-functional coordination across IO to plan and implement new product initiatives, ensuring alignment with organizational priorities.
• Serve as the primary liaison with stakeholder ministries and senior IO leadership on new product development, special initiatives, and other priority files.
• Ensure effective post conversion portfolio management, including annual reviews, covenant compliance, renewals, and legal discharges.
• Lead and develop a high performing team by setting clear priorities, coaching staff, and driving process improvements to enhance efficiency and client satisfaction.
• Provide strategic oversight for Customer Relations IT systems, including the client submission portal and CRM platforms, ensuring system enhancements support operational efficiency and an improved client experience.
• Oversee all Loan Program communications, including digital content, client newsletters, and internal corporate updates, ensuring consistent messaging and timely communication of program initiatives and milestones.
• Manage the full lending lifecycle from application and eligibility assessment through financial close, including structuring financing solutions, coordinating internal and external stakeholders, negotiating agreements, and ensuring conditions precedent and security requirements are met.
• Lead customer engagement strategies to strengthen relationships and generate new business opportunities across municipalities, universities, and eligible organizations, while achieving annual targets for applications and cash advances.
• Oversee project due diligence and monitoring for financed projects, ensuring technical reviews, compliance, and timely reporting.

Requirements

• Demonstrated experience with change implementation, as well as data driven decision making to improve processes and outcomes.
• Proven ability to design and implement business development strategies, policies, and procedures, and to lead multidisciplinary teams.
• Strategic and organizational skills to manage complex loans, sensitive client issues, and enterprise workflows while fostering a culture of continuous improvement and high quality customer service.
• Strong communication, negotiation, and stakeholder management skills, with political acuity and the ability to explain complex concepts to senior government and public sector leaders.
• Over 10 years of experience in lending, and/or financial services client management; experience in construction or development project management is an asset.
• University degree in finance, business, law, or economics, with advanced knowledge of public/corporate finance, infrastructure financing models, Canadian banking, loan administration, and project management principles.

Benefits

• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and license fees per year for eligible colleagues if directly related to the employee’s role.
• A convenient, central location at 1 Dundas St West, easily accessible by public transit.
• Access to our $2500 Healthcare Spending Account to top up expenses not covered in the benefits program and a Lifestyle Account that expands the eligibility of health and wellness options and can include coverage for gym memberships and fitness equipment, nutrition counselling or financial planning.
• A defined contribution pension plan, where IO contributes the equivalent of 5% of a full-time employee’s annual salary, with an option for IO to match an additional 5% contribution made by the employee. IO also offers a Group Retirement Savings Plan and Group Tax Free Savings Account, designed to help IO colleagues plan and save for their future.
• A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
• Access to a suite of virtual healthcare options to support non-urgent medical needs
• A pregnancy and parental leave program that offers expecting, eligible employees a top-up to 95% of their annual base salary for 31 weeks, and our parental leave program offers eligible employees a top-up to 95% of their annual base salary for 15 weeks.

Training + Development

Interview process

Visa Sponsorship

Security clearance