Bentley Software Support Analyst at Kleinfelder in 7805 Mesquite Bend, Suite 100 | Houston | Austin | Kablio

Role

Prioritizes and organizes work effectively in a high volume, fast paced environment.
Develops automation scripts for maintenance and routine activities.
Works with Bentley (vendor) support as needed, licensing, account interaction.
Performs Application deployment, maintenance, turnover, and version management.
Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers.

Kleinfelder’s Client Applications IT team is seeking a creative, highly talented, Bentley Software Support Analyst to join our growing company.

Ability to communicate technical concepts and issues in layman’s terms.
5+ years Bentley administrator or support experience
Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted.
AS degree in Information Technology/related field or equivalent combination of education and experience.
BS degree in Information Technology or related civil design field.
Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency.
Microsoft SCCM & Intune experience.
Maintains a positive disposition and outlook as well as a professional image.
2+ years of Helpdesk, PC Support, and customer experience.
Azure Virtual Desktop experience
Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations.
Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.
PowerShell experience.