QA & Systems Support Engineer

Description

• Ensure customer focus, proactive attitude, and high standards of work
• Install, maintain, and troubleshoot desktop/laptop hardware and peripherals
• Perform routine hardware maintenance
• Resolve hardware/software issues and manage user permissions

Requirements

• Red Hat preferred at user level
• Communicate effectively (verbal and written)
• Solid understanding of networking fundamentals (Ethernet, TCP/IP, Windows Server networking)
• Minimum 7 years of relevant work experience
• 5 years of PC, software, and hardware troubleshooting
• Strong working knowledge of Android, macOS, and Windows operating systems
• Experience with release management processes
• Ability to safely lift up to 50 lbs
• Support experience with Windows XP/7 and Windows Server in managed desktop environments
• Apple ACMT/ACSP
• BS Degree in Computer Science or equivalent combination of education and relevant experience
• Cisco CCNA
• 5 years of experience in QA testing
• User-level support for macOS (OS X 10.4+), Linux, and UNIX systems (Red Hat preferred)
• Microsoft MCSA/MCSE
• Demonstrate strong attention to detail and organizational skills

Benefits

• Employee Assistance Program
• Transportation benefits
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Seattle,WA. Application Deadline This position is anticipated to close on Jan 19, 2026.
• Critical Illness, Accident, and Hospital
• Short and long-term disability
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• PAY:$32-38 an hour depending on experience
• Health Spending Account (HSA)
• Medical, dental & vision

Training + Development

Interview process

Visa Sponsorship

Security clearance