Information Technology Technical Support

Overview

Maintain and optimize IT infrastructure, provide support, manage projects, and ensure security.

Key Responsibilities

• technical support
• project delivery
• device management
• exchange management
• threat mitigation
• access control

Tasks

-Provide first and second-line support for Microsoft 365, hardware, software, and network systems. -Lead the planning, execution, and delivery of technical projects. -Assist with wider IT initiatives to support business goals. -Stay current with evolving IT trends and technologies. -Implement practical, long-term solutions that enhance performance and reliability. -Administer and secure corporate devices using Microsoft Intune or equivalent MDM tools. -Ensure adherence to IT compliance standards and conduct regular audits. -Manage Exchange Online accounts, distribution lists, and mail flow rules. -Support users with software and hardware issues as needed. -Recommend and implement process and system enhancements to drive efficiency. -Identify and mitigate cybersecurity threats and vulnerabilities. -Diagnose and resolve complex technical issues, ensuring minimal disruption. -Troubleshoot email issues, configure forwarding, and maintain security filters. -Enforce company security policies and manage access to resources. -Collaborate with stakeholders to define requirements and align business and IT objectives. -Play a crucial role in shaping IT infrastructure and security for a growing business. -Manage access control policies and permissions to safeguard sensitive data. -Act as the first point of contact for technical queries across the business.

Requirements

• troubleshooting
• intune
• azure ad
• microsoft 365
• cybersecurity
• project management

What You Bring

Are you an IT professional who enjoys solving complex technical challenges and improving systems that make a real impact? Join a forward-thinking organisation specialising in waterproofing solutions for both refurbishments and new builds where every project is unique, and innovation is part of the foundation. Technical Problem Solving -Excellent troubleshooting skills for software, hardware, and network systems -Understanding of AI-driven process automation -Experience in project management and network diagnostics -Familiarity with cybersecurity principles and training -Skilled in device management (Intune or equivalent) -Experience with Azure Active Directory (AD) and Power Platform -Strong knowledge of Microsoft 365 administration and SharePoint development

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About A1 Personnel

-Over time it carved out a niche in recruiting for specialist sectors like logistics, engineering and construction. -The agency offers flexible staffing—permanent, contract and temporary—to match clients’ varied project needs. -Typical projects range from supplying forklift drivers in warehouses to placing senior managers in commercial firms. -Through strong local roots in Basildon and the South East, it has earned exclusive contracts across onsite and industrial sectors. -While privately owned, A1 has achieved steady growth, operating with a lean team focused on high-quality placements. -The firm maintains a streamlined service model—delivering tailored recruitment efficiently from entry‑level roles to executive search.

Sector Specialisms