Transport For Nsw
Builds and manages NSW's integrated transport network: roads, rail, ferries, light rail and infrastructure.
3 days ago
Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Bega, New South Wales, Australia | Clarence Valley Council, New South Wales, Australia | Dubbo, New South Wales, Australia | East Wagga Wagga, New South Wales, Australia | Goulburn, New South Wales, Australia | Parkes, New South Wales, Australia | The Hill, New South Wales, Australia | Wollongong, New South Wales, Australia
Hybrid
Company Size
28,790 Employees
Service Specialisms
Sector Specialisms
Description
customer service
inbound calls
live chat
transaction processing
digital platforms
compliance
In this role, you'll work as part of a team delivering high-quality customer service and operational support within a fast‑paced, multi‑channel contact centre environment. You will respond to inbound calls, live chat, and administrative requests, providing first‑contact resolution and processing standard transactions using defined procedures and digital platforms.
You’ll contribute to a collaborative team culture focused on continuous improvement, knowledge sharing, and capability development. You will navigate complex enquiries and deliver efficient solutions in a dynamic environment that demands accuracy, compliance, and exceptional customer experience.
- Deliver high-quality customer service and operational support in a fast-paced, multi-channel contact centre.
- Respond to inbound calls, live chat, and administrative requests, providing first-contact resolution.
- Process standard transactions using defined procedures and digital platforms.
- Navigate complex enquiries while ensuring accuracy, compliance, and exceptional customer experience.
- Manage high-volume enquiries across multiple channels in a customer-centric environment.
Requirements
communication
relationship-building
problem solving
multiple systems
adaptability
customer service
About you: Your demonstrated experience in customer‑centric service environments, combined with the ability to manage high‑volume enquiries across multiple channels, will enable you to thrive in this role. You bring strong communication and relationship‑building skills, ensuring positive interactions and effective problem‑solving. You are proficient in using multiple systems and digital platforms and adapt quickly to new technologies and processes.
- Demonstrate strong communication and relationship-building skills for effective problem-solving.
- Proficiently use multiple systems and adapt quickly to new technologies and processes.
Benefits
Who we are: Transport for NSW provides a safe, integrated, and efficient transport system, connecting people, communities and industry every day.
We offer a wide range of employee benefits, including award‑winning flexible and hybrid work options. This role is hybrid‑friendly, allowing a mix of in‑person days at your team’s home base location with remote days.
- Enjoy flexible and hybrid work options, mixing in-person and remote days.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$23 billion
Annual Budget
Manages an annual budget for transport services across various modes of transportation.
$106 billion
Transport Assets
Oversees a vast portfolio of transport infrastructure and assets across the state.
17,000 km
State Roads
Maintains an extensive network of state roads, essential for connectivity and transport efficiency.
- From road tunnels like NorthConnex and WestConnex to rail links and metro lines, its projects reshape connectivity.
- It integrates services across roads, rail, buses, ferries and light rail, including ticketing like the Opal system.
- After absorbing RMS in 2019, it took on vehicle registration, road safety and maritime responsibilities.
- Its portfolio ranges from major civil works and urban transit to ferry services and airport connectivity.
- Standout projects span freeway upgrades, metro expansions, ferry operations and smart network planning.
- Though government-run, it contracts service delivery but retains strategy, planning and infrastructure control.
- Its history embodies NSW’s shift to a centralized, integrated transport authority driving multimodal innovation.
Culture + Values
- Safety is prioritized above all else.
- Customer focus is central to our operations.
- Fostering collaboration across teams.
- Acting with integrity and transparency in all operations.
- Committed to results and continuous improvement.
Environment + Sustainability
Net zero by 2050
Carbon Neutrality Goal
Aims to achieve zero net carbon emissions by the year 2050 through comprehensive sustainability initiatives.
30% reduction by 2030
Carbon Footprint Target
Aims to reduce its overall carbon footprint by 30% by 2030, focusing on operational efficiency and sustainable practices.
100% electric by 2035
Electric Fleet Commitment
Committed to transitioning its entire bus fleet to 100% electric vehicles by 2035, reducing reliance on fossil fuels.
Hydrogen solutions planned
Alternative Energy Investments
Investing in hydrogen fuel cell technology as part of its long-term sustainable transport strategy.
- Driving innovation in sustainable transport options, including electric vehicles, hydrogen solutions, and sustainable infrastructure projects.
Inclusion & Diversity
33% Leadership Roles
Women in Leadership
In 2023, women hold 33% of leadership positions.
50% by 2027
Leadership Target
Targeting 50% female representation in leadership roles by 2027.
- Currently, 7.5% of the workforce identifies as culturally or linguistically diverse.
- Transport for NSW has implemented programs to support accessibility, including a focus on the recruitment of people with disabilities.