Learning Operations Senior Specialist

Description

• Utilizes knowledge of training methodologies to plan and facilitates development of training solutions that drive department or Operating Unit outcomes
• Monitors and documents user outcomes, needs assessment and learning objectives
• Conducts analyses on program effectiveness, reporting to department or Operating Unit leaders on results
• Develops, designs, and ensures quality of training materials; performs in the capacity of Technical Instructional Design Lead
• Provides input on documentation of programs, curriculum, and outcome objectives; provides oversight and guidance to less experienced team members
• Ensures feedback is incorporated into the design, development or facilitation of future technical training programs, and that training interventions align both learner experience and department/Operating Unit needs
• Delivers technical trainings on a wide range of solutions areas/ technologies
• Supports the implementation of training programs, delivery plans and documentation of user outcomes
• Contributes to the identification and design of the technical training curriculum, balancing the needs of different functions
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
• Collaborates with cross functional stakeholders to understand to examine existing software and system training materials, identify gaps and develop an organized approach to development of training resources

Requirements

• Experience planning and executing large-scale corporate and recognition events, including vendor coordination, budgeting, logistics, and on-site support to deliver seamless experiences aligned with organizational culture and engagement goals.
• Five or more years of experience supporting technical training learning initiatives
• Experience analyzing training data and generate actionable insights through advanced reporting and compliance tracking.
• Experience designing and deploying learning programs, including leadership development, safety initiatives, and compliance training.
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
• Exceptional organizational, project management, and time-management skills with the ability to adapt to changing priorities and deliver results under pressure.
• Excellent problem-solving skills to resolve complex LMS issues related to eLearning content, data integrity, and user experience.
• Strong organizational and documentation skills to maintain audit-ready records and ensure adherence to company policies
• Strong communication and negotiation skills with proven ability to collaborate effectively with senior leadership, vendors, and cross-functional teams to drive solutions and achieve consensus
• Proficiency in procurement processes, including vendor coordination, purchase order management, and cost negotiation.
• Bachelor's degree in Data Science, Computer Science, Information Systems, Human Resources or other related discipline
• Experience administering and optimizing SuccessFactors Learning or similar enterprise LMS platforms, including configuration, integrations, and troubleshooting

Benefits

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance