Supplier Reclaim Manager

• Provide regular performance updates and risk analysis on supplier reclaims.
• Lead and manage the full supplier reclaim process from claim initiation to resolution.
• Track, issue, and reconcile all financial documents tied to supplier claims.
• Ensure a high degree of detail and accuracy in all reporting and correspondence.
• Foster strong supplier relationships to support quality initiatives.
• Collaborate with departments like Quality and Production to improve supplier quality.
• Implement a tracking system for supplier returns and quality issues.
• Facilitate root cause investigations and ensure corrective actions are carried out.
• Collaborate with cross-functional teams to compile evidence for reclaim submissions.
• Report supplier return trends and quality concerns to senior leadership.
• Oversee supplier returns, evaluate and resolve quality concerns.
• Support the Quality team in verifying returned product standards.
• Chair regular supplier performance reviews and drive quality-related action plans.
• Coordinate all supplier claim documentation and reporting for full traceability.
• Develop and enforce supplier SLAs, ensuring prompt responses and improved performance.
• Recover warranty-related costs through structured invoicing and debit note systems.
• Communicate effectively with suppliers to ensure timely corrective measures.
• Work alongside Procurement to ensure supplier accountability.
• Maintain accurate records of supplier performance and implemented corrective actions.
• Investigate rejected materials to identify defect root causes.
• Monitor and report on supplier performance metrics like quality and delivery.

• Minimum of 5 years' experience in a supplier management, warranty, or quality-related role within a manufacturing or engineering environment.
• Strong knowledge of supplier quality processes and root cause analysis techniques.
• Solid understanding of financial recovery processes (debit notes, invoicing, reconciliations).
• Bachelor's degree in engineering, Business, Supply Chain or a related discipline.
• Minimum of 5 GCSEs (or equivalent), including English and Maths at Grade C or above.
• Minimum of 2 years in a leadership or supervisory position.
• A minimum of 3 years' experience working in a management role.
• Or A minimum of 10+ years working in a Supplier Quality management role
• Proven ability to lead and motivate a team to achieve targets and continuous improvement.
• Highly proficient in Microsoft Excel, report writing and presentation preparation.

Medicash scheme

Free car parking

4% discretionary bonus

Life Insurance

Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.

Career progression