Specialist provider of tailored fire protection, security systems and monitoring solutions.
Estimate remedial fire safety works and provide customer service for fire protection projects.
13 days ago ago
Entry-level
Full Time
Risley, England, United Kingdom
Field
Company Size
5 Employees
Service Specialisms
Fire Safety
Security Systems
Installation Services
Maintenance Services
Consultancy
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Infrastructure
Role
Description
customer enquiries
technical advice
safety management
sales forecasting
project estimating
stakeholder management
Respond to customer enquiries with market leading advice that ensures the most compliant and cost-effective solution.
Provide market leading customer service and advice by keeping up to date with the latest legislative guidance and manufacture technical information.
Maintain a safe working environment in accordance with our Health and Safety system
Report to the department head for lead and sales and pipeline forecasting.
Estimate remedial works projects of various values and sizes, considering the specific site conditions and requirements.
Liaise with other departments and inter business companies.
Issue estimates, follow ups and update leads in a timely manner.
Make and receive customer phone calls.
Log and keep track of inbound/outbound enquiries.
Liaise and handover to the projects team upon order acceptance.
Build and maintain strong bonds with stakeholders, manufacturers, suppliers and subcontractors.
Requirements
detail-oriented
clear communication
fire doors
computer skills
time management
self-motivated
Ability to follow process with strong attention to detail
Clear communicator with good telephone manner with colleagues and customers
A working knowledge of fire door and fire stopping systems is not essential but a bonus
Previous experience with passive fire customer service / estimating roles is not essential but a bonus
Self-Motivated Personality - Energy, Drive and Enthusiasm
Excellent time management and communication skills
Ability to handle multiple priorities with a structured approach
Ability to use a computer and complex programmes.
Impeccable literacy skills
Benefits
Development and progression opportunities
Competitive Salary
Royal London Pension
Employee Recognition Scheme
Life Assurance 4x Salary
Mental Health & Well-being Scheme
Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
25 Days Paid Holidays plus Bank Holidays
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no right to work sponsorship is offered.
Security clearance
Information not given or found
Company
Overview
1988
Year Founded
The company origins date back to this year, marking its establishment in the fire and security services sector.
2–4 hours
Emergency Response Time
They maintain a swift response time for critical situations, ensuring timely interventions.
Delivers end‑to‑end fire and security services: from risk assessment, system design and installation to commissioning, remote monitoring and ongoing maintenance.
Projects span diverse environments—from commercial and residential buildings to industrial, infrastructure and government facilities—showcasing their sector versatility.
Offerings include fire detection, suppression (gas, water mist, sprinklers), intruder alarms, CCTV, access control, lone‑worker safety, asset tracking and leak detection.
They operate 24/7 emergency call‑outs and hold UKAS‑accredited certifications for passive fire protection.
Based in Chessington and Gravesend, they blend decades of technical expertise with a customer‑first approach to life and property protection.
Culture + Values
Putting the customer at the heart of everything we do
Delivering tailored solutions that address unique customer needs
Providing the most professional advice and the highest standard of installation and service
Carefully matching technology to requirement to generate innovative, bespoke and cutting-edge solutions
Maintaining continuous professional development to comply with and surpass British and European Standards