Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
Support the employee life cycle process including IT related onboarding and offboarding tasks.
Work as part of the IT Operations End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
Maintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripherals
Cooperation: Establishing and maintaining positive working relationships with those contacted in the course of work.
Operations Analysis: Analyzing needs and product requirements to create a design.
Information Organization: Finding ways to structure or classify multiple pieces of information.
Project management: planning, organizing and directing projects as directed, as well as monitoring progress and adjusting as needed.
Be responsible for timely ticket resolution and closure
Provide expert level technical support of end user hardware, software, mobile devices, and peripherals
Execute the employee onboarding and off-boarding processes including imaging, deployment and account creation.
Execute pc refresh process including imaging, deployment, equipment returns and replacements.
Requirements
mdm
intune
vmware
itil
windows server
desktop support
Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Active Listening: Listening to what others are saying and asking questions as appropriate.
MDM experience with Apple IOS platforms (MS Intune)
Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches.
Basic Vmware Administration
Working knowledge or experience working within the ITIL framework
Basic Windows Server Administration
Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought.
Active Learning: Working with new material or information to grasp its implications.
Accuracy: Attention to detail in dealing with numbers, words, and ideas.
IT Security mindset
State-of-the-art equipment and tools to support your work Equal Opportunity
5+ years’ Desktop Support experience in a medium to large size organization
Deductive Reasoning: Applying general rules to specific problems to come up with logical answers. This involves deciding if an answer makes sense or provides a logical explanation for why a series of seemingly unrelated events occur together.
Benefits
Flexible work schedule
Professional development opportunities, including tuition reimbursement, and conference attendance
401K retirement savings plan with employer matching
Competitive Salary
Company-sponsored social events and team-building activities
Generous vacation and paid time off
Comprehensive health, dental, and vision insurance plans
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment drug test and background check required.
Company
Overview
Founded with a vision to deliver cutting-edge air treatment technologies for energy efficiency.
Specializes in high-performance climate control systems used in diverse industries worldwide.
Their products support sustainable processes in industrial, commercial, and residential sectors.
Focused on providing solutions for energy, water, and climate management across various sectors.
Notable for developing advanced dehumidification systems and air handling units.
Munters has been integral in designing systems that reduce energy consumption while optimizing performance.
Their systems are commonly found in manufacturing, data centers, and agricultural operations.
Recognized globally for innovation in air treatment and energy-efficient technologies.
Serves customers in sectors ranging from food production to pharmaceuticals, critical environments, and beyond.
Culture + Values
Environment + Sustainability
2050 Target
Net Zero Emissions Goal
Aiming to achieve net zero emissions by 2050.
Committed to reducing carbon footprint through energy-efficient solutions and sustainable practices.
Focuses on developing products and solutions that contribute to energy efficiency, resource conservation, and reduced environmental impact.
Invests in innovative technologies that promote sustainable energy use in industrial processes.
Inclusion & Diversity
Committed to increasing the proportion of women in leadership roles and technical positions.
Focus on creating an inclusive environment where diverse perspectives are valued and leadership is representative of the global community.
Implement various global initiatives to support a diverse workforce and inclusive culture.