Infrastructure Specialist

Description

• Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
• Support the employee life cycle process including IT related onboarding and offboarding tasks.
• Work as part of the IT Operations End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
• Maintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripherals
• Cooperation: Establishing and maintaining positive working relationships with those contacted in the course of work.
• Operations Analysis: Analyzing needs and product requirements to create a design.
• Information Organization: Finding ways to structure or classify multiple pieces of information.
• Project management: planning, organizing and directing projects as directed, as well as monitoring progress and adjusting as needed.
• Be responsible for timely ticket resolution and closure
• Provide expert level technical support of end user hardware, software, mobile devices, and peripherals
• Execute the employee onboarding and off-boarding processes including imaging, deployment and account creation.
• Execute pc refresh process including imaging, deployment, equipment returns and replacements.

Requirements

• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Active Listening: Listening to what others are saying and asking questions as appropriate.
• MDM experience with Apple IOS platforms (MS Intune)
• Critical Thinking: Using logic and analysis to identify the strengths and weaknesses of different approaches.
• Basic Vmware Administration
• Working knowledge or experience working within the ITIL framework
• Basic Windows Server Administration
• Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought.
• Active Learning: Working with new material or information to grasp its implications.
• Accuracy: Attention to detail in dealing with numbers, words, and ideas.
• IT Security mindset
• State-of-the-art equipment and tools to support your work Equal Opportunity
• 5+ years’ Desktop Support experience in a medium to large size organization
• Deductive Reasoning: Applying general rules to specific problems to come up with logical answers. This involves deciding if an answer makes sense or provides a logical explanation for why a series of seemingly unrelated events occur together.

Benefits

• Flexible work schedule
• Professional development opportunities, including tuition reimbursement, and conference attendance
• 401K retirement savings plan with employer matching
• Competitive Salary
• Company-sponsored social events and team-building activities
• Generous vacation and paid time off
• Comprehensive health, dental, and vision insurance plans

Training + Development

Interview process

Visa Sponsorship

Security clearance