Support Control Room Operator

Description

• Support the control team in identifying unfilled shifts and contacting available staff when required.
• Record and escalate any issues with check calls, absences, or incidents to the relevant department or management.
• Support operations by quickly responding to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.
• Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.
• Proactively and continuously monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.
• Promoting a culture of excellence and continuous improvement at all times.
• Co-ordinating multiple site systems and monitoring booking on and off check calls.
• Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance.

Requirements

• Communicate clearly and professionally with on-site teams regarding shift changes and staffing adjustments.
• Previous industry related experience preferred but not essential.
• Excellent communications skills.
• Previous experience in a similar role is desirable but not essential.
• Valid frontline SIA licence DS, SG or CCTV.
• Excellent IT skills & computer literary.
• Full 5-year employment checkable history.
• Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.
• Ability to work in a fast-moving environment.

Benefits

• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
• Free Employee Assistance Programme 24/7 including access to counselling.
• Stream - access to pay as you earn it.
• A clear progression pathway is available, leading to promotion into a Duty Controller role.
• Cycle to Work Scheme Available.Full uniform provided.
• Reward and Recognition awards.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Hospital Saturday Fund.
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.

Training + Development

Interview process

Visa Sponsorship

Security clearance