Warehouse Operations Manager - 3PL

Description

The Warehouse Operations Manager (3PL) is responsible for leading and managing all aspects of warehouse operations for multiple clients within a third-party logistics environment. The role ensures the effective receipt, storage, and dispatch of goods while maintaining high levels of client satisfaction, operational efficiency, and compliance with contractual service level agreements (SLAs).The manager oversees the workforce, warehouse systems, and processes to achieve operational excellence and continuous improvement in productivity, cost, and service quality.

• Support system implementation and upgrades to improve operational control and reporting
• Lead, train, and motivate warehouse supervisors, team leaders, and staff to achieve operational goals
• Maintain inventory accuracy through cycle counting, reconciliation, and proper WMS usage
• Analyze trends to identify inefficiencies and implement corrective or preventive measures
• Set clear performance objectives and ensure accountability across all shifts
• Maintain proper documentation and reporting for internal and external audits
• Ensure compliance with HSE standards, warehouse safety protocols, and client-specific requirements.
• Develop and enforce operational procedures and standard work instructions to maintain consistency and quality
• Conduct regular audits, safety drills, and inspections
• Respond to client inquiries and resolve operational issues promptly and professionally
• Ensure all inbound/outbound transactions are processed accurately in the system
• Act as the primary operational contact for assigned clients, ensuring clear communication and strong business relationships
• Participate in client reviews, audits, and performance meetings
• Drive continuous improvement projects focused on cost reduction, efficiency, and service enhancement
• Coordinate closely with the transportation and customer service teams for seamless end-to-end logistics
• Monitor daily performance and prepare weekly/monthly operational reports and KPI dashboards
• Oversee all daily warehouse activities, including inbound, outbound, inventory control, and returns management
• Identify opportunities for service improvements and cost optimization within the client account
• Ensure operations meet client SLAs and performance KPIs (accuracy, on-time delivery, fill rate, etc.)
• Foster a positive, safe, and performance-driven culture within the warehouse team
• Plan and allocate resources effectively based on workload forecasts and client priorities

Requirements

• Excellent communication and client relationship management skills
• Strong leadership, problem-solving, and decision-making skills
• Minimum of 5-8 years of experience in warehouse or logistics operations within a 3PL environment, including 3 years in a managerial role
• Proven ability to manage multiple clients and contracts simultaneously
• Hands-on experience with Warehouse Management Systems (WMS) and reporting tools
• Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance