Account Manager

Description

• Oversee rostering, holiday planning, and sickness absence for site-based teams to maintain effective cover at all times.
• Ensure the proper operation of Control Rooms, CCTV systems, and site security procedures in compliance with GDPR and licensing regulations.
• Oversee recruitment, inductions, training, performance management, disciplinary procedures, and staff development, with guidance and support from HR.
• Oversee the delivery of all security services, including manned guarding, mobile patrols, CCTV operations, and reception duties.
• Maintain a comprehensive log of plans, policies, reports, and procedures, ensuring timely updates and compliance.
• Ensure clear, timely, and professional communication with clients and senior management.
• Monitor and report on Key Performance Indicators (KPIs) and ensure sites meet agreed Service Level Agreements (SLAs).
• Foster strong relationships with clients, acting as the main point of contact for operational issues and contract performance.
• Provide leadership and support to the wider Management team, ensuring effective staff management, welfare checks, and ongoing training.
• Implement and maintain high standards of compliance, health & safety, and operational procedures across all locations.
• Ensure compliance and maintain accurate records, ensuring all personnel are appropriately licensed, trained, appraised, and supported through regular reviews and return-to-works.
• Conduct regular site visits and audits, ensuring effective service delivery and compliance with client expectations and industry standards.

Requirements

• Knowledge of compliance, health & safety regulations, and employment law related to soft services management.
• Ability to manage change quickly and efficiently while maintaining high service standards.
• Full 5-year checkable employment history
• Excellent communication and presentation skills, with experience engaging with clients and senior management.
• Strong problem-solving skills with the ability to analyse and resolve operational challenges.
• Experience in recruitment, disciplinary processes, and risk assessment management.
• Proficiency in Microsoft 365 (Outlook, Word, PowerPoint, Excel) and workforce management systems (Timegate and Zoho).
• A valid SIA Licence
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Experience of managing large, multi-site teams within the security sector.

Benefits

• Car allowance/company car
• Reward and Recognition awards
• 25 days holiday per annum + 8 bank holidays
• Hospital Saturday Fund
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Auto Enrolment Pension
• Laptop and mobile phone
• Free Employee Assistance Programme 24/7 including access to counselling

Training + Development

Interview process

Visa Sponsorship

Security clearance