Gas Engineer

Description

The Gas team is responsible for the provision of safe, compliant, flexible and customer focused gas related services for the Group, ensuring that the Group’s housing, neighbourhoods and communal properties are kept safe, and maintained to a high standard.

Supporting and directing trade apprentices and work experience students operating on site (D)

• Use all necessary tools, plant and equipment associated with the post and duties undertaken.
• Make effective use of materials and ensure that any unused materials are returned to the stores.
• listens to our customers and makes their needs a priority
• Plan and organise work in a safe, efficient and effective manner, undertaking risk assessments and making the best use of available time, plant, transport and materials.
• Specifically, this role is required to carry out gas repairs and servicing work for the maintenance, refurbishment and facilities management contracts.
• follows health and safety guidelines to keep ourselves, colleagues, and customers safe
• Identify and schedule follow on works required where a first time fix cannot be achieved.
• helps reduce risks by proactively communicating any potential issues to our line managers
• This role is required to share knowledge, provide advice, guidance and support to apprentices to ensure they fulfil their training objectives.
• Use appropriate communication and/or IT equipment to facilitate the job role, e.g. receiving instructions, completing works orders, general communications and ordering materials.
• Liaise as necessary with all trades operatives to ensure the implementation and completion of repairs and maintenance works on a first-time fix basis.
• protects sensitive information by safeguarding customer, colleague and third-party data
• External to the Group, the holder is required to liaise with customers, contractors and other external contacts when required.
• This involves carrying out a range of gas related work, ensuring that it is completed with due regard for safety, quality, productivity and customer satisfaction and proactively contributing to the achievement of the Group’s financial and performance targets and standards.
• Carry out all types of gas work both internally and externally - including new installations, repairs, maintenance, fault finding, testing, inspecting, commissioning and remedial works to complete projects to customer satisfaction.
• Undertake trade assessments and pre-measuring as necessary to ascertain the nature of any work and facilitate its completion.

Requirements

• Completion of agreed number of appointments/jobs per day.

A positive approach to customer care and able to establish and maintain good customer relationships (E)

Craft City & Guilds / NVQ Level 3 in gas engineering (E)

Gas Safe Registered ACS, CCN1, WAT1, HTR1, CKR1, CEN1 (E)

Confident to work with minimal direction on the basis of own initiative as well as an effective team player (E)

DAH1, MET1 (D)

Working in a multi-skilled environment in domestic, commercial and public building settings (D)

Ability to set up and use appropriate access equipment, including ladders and tower scaffolding (D)

Knowledge of using relevant computer systems for recording of maintenance jobs, tests and customer details (E)

An organised approach to be able to meet deadlines and service requirements (E)

Able to travel independently to other Full UK driving license is required and company vehicle provided (E)

Operating effectively within customer care procedures (E)

Effectively adhering to Health and Safety legislation, practices and procedures team (E)

• All administration accurate and in date.

Experience in a gas maintenance position in a responsive repair and/or building maintenance or similar organisation (E)

• The holder is also required to work with other trade operatives and colleagues across other teams in the Group as required.

Disability Confident

Ability to communicate effectively on a one-to-one basis with customers, contractors, colleagues, other teams and the general public (E)

• Customer satisfaction levels met or exceeded.

Knowledge and understanding of building construction – including transport, plant and equipment requirements relevant to role (E)

Ability to trace, diagnose and rectify faults (E)

Experience in social housing (D)

An understanding of the issues and challenges faced by the social housing sector and its customers (D)

Benefits

We will try to provide access, equipment, or other practical support to ensure that disabled applicants are not disadvantaged by their disabilities.

As part of our commitment to the Give Get Go Programme, we will ensure that applicants who meet all essential criteria, as defined in the person specification, will be guaranteed the opportunity to demonstrate their abilities at interview. Individual’s names will be confirmed with the Give Get Go Programme.

Flexible approach to hours worked, including participating in the out of hours call out rota (E)

Training + Development

Interview process

Visa Sponsorship

Security clearance