Director of People & Culture at Gsm Services in Gastonia, NC | Kablio

Role

Description

rippling

benefits

compliance

safety

onboarding

recruiting

Conduct exit interviews and analyze trends to drive retention, safety improvements, and continuous learning.
Lead all People Operations including onboarding, benefits administration, performance management, compensation planning, compliance, safety, and training.
Partner with leaders to build career development paths, safety awareness initiatives, and meaningful review conversations that align with GSM’s purpose and values.
Partner with the Recruiting & Retention team to attract, hire, and onboard top talent with a focus on engagement, growth, and safety culture.
Lead companywide engagement, recognition, and safety awareness programs that connect coworkers to GSM’s mission and to each other.
Collaborate with marketing and leadership teams to highlight coworker, safety, and community success stories that reflect GSM’s commitment to caring for people.
Represent GSM in community engagement efforts and local partnerships that strengthen our company’s positive impact and employer brand.
Partner with leadership to evolve and protect our culture as we grow, ensuring every coworker experience reflects our values of honesty, integrity, safety, and service excellence.
Oversee the use and evolution of Rippling, GSM’s People Management System, to streamline HR processes, performance reviews, learning, safety documentation, and coworker engagement.
Champion ongoing coworker education, technical training, leadership development, and compliance learning through structured programs and the Rippling platform.
Manage benefits, 401(k), compliance, and regulatory reporting with accuracy and care.
Lead and promote initiatives that celebrate coworkers, foster belonging, and reinforce GSM’s commitment to service, wellness, safety, and growth.
Partner with our Safety Manager to spearhead company safety programs, policies, and compliance in partnership with operational leadership, — ensuring a proactive, prevention-focused safety culture.

Requirements

employment law

highly organized

culture ambassador

relationship builder

hr leadership

rippling

Knowledgeable in employment laws, compliance standards, and workplace safety regulations, with the ability to apply them fairly and empathetically.
Highly organized, detail-oriented, and proactive — able to manage multiple priorities with clarity and compassion.
Be a visible ambassador of GSM’s culture both internally and within the community.
A relationship builder with a heart for service, inclusion, safety, and authentic connection.
A proven leader with at least 5 years of progressive HR, People Operations, or Safety & Training leadership experience.
Experienced with HCMS platforms; Rippling experience preferred or a strong aptitude for new systems.

Benefits

Paid Holidays throughout the year
Company-Paid Training & Professional Development
Recruitment Incentive Bonus Program
Tuition Reimbursement to support continued education
Paid Time Off (PTO) to recharge and enjoy life outside of work
Branded Uniforms provided at no cost
401(k) Retirement Plan with company support
Apprenticeship Opportunities for skill-building and career progression
Dental and Vision Insurance
Life Insurance paid by the company
Short-Term Disability Coverage
Company Vehicle (role-dependent)
Health & Wellness Program
Health Insurance with quality coverage options
Profit Sharing Program—your contribution helps us grow, and you share in the success
A Supportive, People-First Workplace Culture
The GSM name continues to shine as a great place to work — and a great company to work with — in the community we serve.
Gym Membership Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1927

Year Established

The company has been in operation for over 95 years, demonstrating a long-standing commitment to excellence in the contracting industry.

A century of experience

Years of Expertise

The company has successfully delivered projects across various sectors for nearly 100 years, showcasing its reliability and expertise.

The company specializes in mechanical and electrical contracting expertise across various infrastructure sectors.
Executes large-scale projects in residential, commercial, and industrial spaces.
Portfolio includes private and public sector projects, focusing on energy and utility sectors.
Expertise extends to designing and installing electrical systems, HVAC systems, and mechanical equipment.
Prioritizes safety, quality, and performance in every project.

Culture + Values

Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day
Our purpose is to get and keep customers.
Exceed customer’s expectations in everything we do.
Provide the highest quality work possible.
Do what we say we are going to do when we say we are going to do it.
Live by the Sundown Rule: do not let the sun go down without the customer knowing the status of their service call/proposal/roof leak/job completion, etc.
Do no harm.
Work at our customer’s convenience, not ours.
Provide an environment where our coworkers can succeed.
Hold each other accountable to the GSM Services standards and expectations.
Stand behind our work…100% of the time.
Work safely 100% of the time – never compromise coworker or customer safety.
Continuously train our staff to improve, progress, and tackle industry change so we can always provide the best possible service.
Earn a reasonable profit to reinvest in the company and our coworkers, in training and technologies to ensure the long-term success and viability of GSM Services.
Provide the best value to our customers; it is our obligation to ensure they are aware of that value by demonstrating it.
Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt, and change to ensure we remain leaders.
Praise publicly and coach privately.
Maintain our success through our positive relationships with our customers, our suppliers, and our fellow team members.
Have a positive attitude and inspire happiness.… it’s a personal choice!
Remember we are a customer service company. We take pride in giving our customers the very best… every time.

Environment + Sustainability

8 trees saved

Through equipment reuse

Avoiding the manufacture of one 1.5 kg telecom card saves the equivalent of 8 trees.

6% global reduction

Scope 1 & 2 emissions drop

Between 2019–2022, global Scope 1 & 2 emissions fell by approximately 6%.

Science‑based targets

1.5 °C trajectory alignment

Science‑based targets set in 2022 align Scope 1 & 2 with a 1.5 °C trajectory and Scope 3 with 'well below 2 °C' using a 2019 baseline.

50 TWh renewable energy

Purchased annually

Operators purchased 50 TWh of renewable electricity in 2022, accounting for one‑third of their electricity use.

Reurpose, recycle and extend life of legacy equipment to reduce carbon emissions: e.g., avoiding manufacturing one 1.5 kg telecom card saves equivalent of 8 trees.
Local hardware support reduces carbon emissions by avoiding international logistics; repairing one item locally negates 28 trees.
Ethical recycling of end‑of‑life equipment: recycling 100 system modules (1.5 kg each) negates 22 trees.
Committed to full compliance with local, state and federal environmental regulations.
Operating as carbon‑neutral organisation since 2016 (Scope 1, 2 & 3 emissions) verified under PAS 2060.
Committed to achieving net‑zero emissions by 2050.
Offset 100 % of emissions annually via purchase of Certified Emissions Reductions (CERs).
Participates in CDP and CDP Supply Chain programme for transparent emissions disclosure and supplier engagement.

Inclusion & Diversity

3.9/5

Glassdoor Diversity & Inclusion Rating

This score reflects the overall employee sentiment regarding diversity and inclusion within the organization, based on 21 reviews.

66/100

Indeed Work Wellbeing Score

This score measures employee satisfaction across key areas such as happiness, purpose, stress levels, and satisfaction, with the result falling below average.

Highlights a family-friendly culture, teamwork, and caring leadership, though some note limited flexibility and inconsistency at senior levels.

Articles

About Us

Careers

Role

Description

rippling

benefits

compliance

safety

onboarding

recruiting

Conduct exit interviews and analyze trends to drive retention, safety improvements, and continuous learning.
Lead all People Operations including onboarding, benefits administration, performance management, compensation planning, compliance, safety, and training.
Partner with leaders to build career development paths, safety awareness initiatives, and meaningful review conversations that align with GSM’s purpose and values.
Partner with the Recruiting & Retention team to attract, hire, and onboard top talent with a focus on engagement, growth, and safety culture.
Lead companywide engagement, recognition, and safety awareness programs that connect coworkers to GSM’s mission and to each other.
Collaborate with marketing and leadership teams to highlight coworker, safety, and community success stories that reflect GSM’s commitment to caring for people.
Represent GSM in community engagement efforts and local partnerships that strengthen our company’s positive impact and employer brand.
Partner with leadership to evolve and protect our culture as we grow, ensuring every coworker experience reflects our values of honesty, integrity, safety, and service excellence.
Oversee the use and evolution of Rippling, GSM’s People Management System, to streamline HR processes, performance reviews, learning, safety documentation, and coworker engagement.
Champion ongoing coworker education, technical training, leadership development, and compliance learning through structured programs and the Rippling platform.
Manage benefits, 401(k), compliance, and regulatory reporting with accuracy and care.
Lead and promote initiatives that celebrate coworkers, foster belonging, and reinforce GSM’s commitment to service, wellness, safety, and growth.
Partner with our Safety Manager to spearhead company safety programs, policies, and compliance in partnership with operational leadership, — ensuring a proactive, prevention-focused safety culture.

Requirements

employment law

highly organized

culture ambassador

relationship builder

hr leadership

rippling

Knowledgeable in employment laws, compliance standards, and workplace safety regulations, with the ability to apply them fairly and empathetically.
Highly organized, detail-oriented, and proactive — able to manage multiple priorities with clarity and compassion.
Be a visible ambassador of GSM’s culture both internally and within the community.
A relationship builder with a heart for service, inclusion, safety, and authentic connection.
A proven leader with at least 5 years of progressive HR, People Operations, or Safety & Training leadership experience.
Experienced with HCMS platforms; Rippling experience preferred or a strong aptitude for new systems.

Benefits

Paid Holidays throughout the year
Company-Paid Training & Professional Development
Recruitment Incentive Bonus Program
Tuition Reimbursement to support continued education
Paid Time Off (PTO) to recharge and enjoy life outside of work
Branded Uniforms provided at no cost
401(k) Retirement Plan with company support
Apprenticeship Opportunities for skill-building and career progression
Dental and Vision Insurance
Life Insurance paid by the company
Short-Term Disability Coverage
Company Vehicle (role-dependent)
Health & Wellness Program
Health Insurance with quality coverage options
Profit Sharing Program—your contribution helps us grow, and you share in the success
A Supportive, People-First Workplace Culture
The GSM name continues to shine as a great place to work — and a great company to work with — in the community we serve.
Gym Membership Program

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1927

Year Established

The company has been in operation for over 95 years, demonstrating a long-standing commitment to excellence in the contracting industry.

A century of experience

Years of Expertise

The company has successfully delivered projects across various sectors for nearly 100 years, showcasing its reliability and expertise.

The company specializes in mechanical and electrical contracting expertise across various infrastructure sectors.
Executes large-scale projects in residential, commercial, and industrial spaces.
Portfolio includes private and public sector projects, focusing on energy and utility sectors.
Expertise extends to designing and installing electrical systems, HVAC systems, and mechanical equipment.
Prioritizes safety, quality, and performance in every project.

Culture + Values

Provide Comfort & Peace of Mind – Every Call – Every Customer – Every Day
Our purpose is to get and keep customers.
Exceed customer’s expectations in everything we do.
Provide the highest quality work possible.
Do what we say we are going to do when we say we are going to do it.
Live by the Sundown Rule: do not let the sun go down without the customer knowing the status of their service call/proposal/roof leak/job completion, etc.
Do no harm.
Work at our customer’s convenience, not ours.
Provide an environment where our coworkers can succeed.
Hold each other accountable to the GSM Services standards and expectations.
Stand behind our work…100% of the time.
Work safely 100% of the time – never compromise coworker or customer safety.
Continuously train our staff to improve, progress, and tackle industry change so we can always provide the best possible service.
Earn a reasonable profit to reinvest in the company and our coworkers, in training and technologies to ensure the long-term success and viability of GSM Services.
Provide the best value to our customers; it is our obligation to ensure they are aware of that value by demonstrating it.
Continue to be leaders in our industries. As we progress, we will continue to evolve, adapt, and change to ensure we remain leaders.
Praise publicly and coach privately.
Maintain our success through our positive relationships with our customers, our suppliers, and our fellow team members.
Have a positive attitude and inspire happiness.… it’s a personal choice!
Remember we are a customer service company. We take pride in giving our customers the very best… every time.

Environment + Sustainability

8 trees saved

Through equipment reuse

Avoiding the manufacture of one 1.5 kg telecom card saves the equivalent of 8 trees.

6% global reduction

Scope 1 & 2 emissions drop

Between 2019–2022, global Scope 1 & 2 emissions fell by approximately 6%.

Science‑based targets

1.5 °C trajectory alignment

Science‑based targets set in 2022 align Scope 1 & 2 with a 1.5 °C trajectory and Scope 3 with 'well below 2 °C' using a 2019 baseline.

50 TWh renewable energy

Purchased annually

Operators purchased 50 TWh of renewable electricity in 2022, accounting for one‑third of their electricity use.

Reurpose, recycle and extend life of legacy equipment to reduce carbon emissions: e.g., avoiding manufacturing one 1.5 kg telecom card saves equivalent of 8 trees.
Local hardware support reduces carbon emissions by avoiding international logistics; repairing one item locally negates 28 trees.
Ethical recycling of end‑of‑life equipment: recycling 100 system modules (1.5 kg each) negates 22 trees.
Committed to full compliance with local, state and federal environmental regulations.
Operating as carbon‑neutral organisation since 2016 (Scope 1, 2 & 3 emissions) verified under PAS 2060.
Committed to achieving net‑zero emissions by 2050.
Offset 100 % of emissions annually via purchase of Certified Emissions Reductions (CERs).
Participates in CDP and CDP Supply Chain programme for transparent emissions disclosure and supplier engagement.

Inclusion & Diversity

3.9/5

Glassdoor Diversity & Inclusion Rating

This score reflects the overall employee sentiment regarding diversity and inclusion within the organization, based on 21 reviews.

66/100

Indeed Work Wellbeing Score

This score measures employee satisfaction across key areas such as happiness, purpose, stress levels, and satisfaction, with the result falling below average.

Highlights a family-friendly culture, teamwork, and caring leadership, though some note limited flexibility and inconsistency at senior levels.

Articles

About Us

Careers