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IT Technician I
Perkins&Will
A global architecture and design firm specializing in innovative, sustainable solutions.
Provide IT support, troubleshooting, and asset management for studio users.
7d ago
$61,600 - $78,700
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Seattle, WA
Onsite
Company Size
2,500 Employees
Service Specialisms
Architecture
Interior Design
Urban Design
Planning
Sustainability
Landscape Architecture
Engineering
Consulting
Sector Specialisms
Academic Medical Centers
Academic Research
Ambulatory Care
Aquatics
Arenas
Athletic Sports Performance
Aviation
Behavioral Health
Role
What you would be doing
helpdesk support
incident management
hardware troubleshooting
software support
asset management
client training
Resolving helpdesk issues and providing IT maintenance/support for a studio.
Stay updated on emerging technologies and trends to recommend innovative solutions.
Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
Receive, prioritize, and manage service requests from internal clients.
Contribute to the knowledge base and share best practices to enhance overall efficiency.
Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
Conduct training sessions and provide orientation as needed.
What you bring
pc hardware
ios
windows os
mac os
degree
customer service
PC and Laptop Hardware
Basic proficiency in using and basic proficiency in administering:
Communicating with large and small groups
Shows initiative and ability to work well independently and with others.
Close relationship with studio/regional Operations Director and Managing Directors group.
Excellent customer service skills
Exhibits strong organization, attention to detail, and time management skills.
Analytical skills
Able to pivot and have a “hands-on” working style.
iOS devices
Windows desktop operating systems
Excellent verbal and non-verbal skills
Mac OSx systems
An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.
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