Attends client meetings (e.g., city council, utility board or internal management).
Participate in continuous improvement and operational excellence programs.
Promote a culture of safety accountability and individual responsibility.
Collaborate with teams to enhance customer experience and satisfaction.
Stay up-to-date with regulatory changes and maintain effective communication with regulatory bodies.
Oversee the execution of site-level projects and operations to meet professional standards and deliver consistent, reliable results.
Occasional travel for training or meetings.
Foster a positive and inclusive work culture that promotes employee engagement, development, and retention.
Identify and implement operational efficiencies and cost-saving initiatives to drive profitability.
Customer Obsessed : Build and maintain strong customer relationships, addressing escalated issues promptly. Contribute to new business opportunities and work towards improving net promoter scores.
Monitor and report on site-level safety performance metrics, including incident rates and near-misses.
Compliance : Oversee contract execution for the site, ensuring adherence to established environmental, health, safety, operational, maintenance, and emergency response procedures.
Conduct regular safety training programs and promote individual accountability for safe work practices.
Represent the company at customer events and meetings.
Provide strategic leadership, coaching, and mentoring to site-level personnel.
People Focused : Promote a positive work culture, manage resources effectively, and communicate business initiatives and goals to team members. Evaluate and mentor the team to drive performance and growth.
Champion a culture of safety excellence by implementing and enforcing comprehensive safety protocols, procedures, and best practices across the site.
Cost Effective : Support OPEX (Operational Excellence) initiatives for efficiency and cost savings. Assist with budgeting and cost control for the site. Identify and implement process improvements to increase operational efficiency.
Collaborate with cross-functional teams to ensure project success and continuous improvement.
Address customer inquiries, concerns, and complaints in a timely and professional manner.
Monitor and report on site-level financial performance and key cost metrics.
Implement corrective actions to address non-compliance issues and collaborate with stakeholders on compliance matters.
Build and maintain strong relationships with site-level customers and stakeholders.
Generally, manage water/wastewater facilities up to 5 MGD.
Ensure site operations comply with all relevant environmental, safety, and operational regulations, as well as contractual obligations.
Reliability : Monitor site delivery performance, maintaining high standards of quality and consistent results. Coordinate problem resolution and manage conflicting priorities effectively.
Monitor project performance metrics, such as schedule adherence and quality, and address potential risks or issues.
Safety : Foster a safety-driven culture across the site, ensuring all employees have proper training, resources, and PPE. Maintain compliance with OSHA, State, and Veolia Safety and Environmental programs.
Implement company employee recognition programs and address employee concerns promptly and effectively.
Optimize resource utilization and reduce downtime through cross-functional collaboration.
Generally, supervise a staff of at least 5 FTEs.
Requirements
water/wastewater
leadership
project management
regulatory compliance
analytical
high school
Operational Knowledge :
Understands principles and practices of water/wastewater distribution/collection systems.
High School Diploma/GED is required.
5 years of leadership experience, 3 of which leading a small team, with a focus on hands-on leadership and operational oversight.
Effective in leading and managing small teams, fostering a culture of trust, accountability, and open communication.
Ability to coach and mentor team members, developing their skills and ensuring they are cross-trained for operational flexibility.
Spends 60% of time in the operations environment and 40% of time in the office environment at a site.
Management and Leadership Skills :
Ability to take a direct, hands-on approach to operations, working closely with a small team on day-to-day tasks and decision-making.
Demonstrated leadership, motivation, and team-building abilities.
Proficient in conflict resolution.
General understanding of project management and contract administration.
Skilled in effective supervision, training, and personnel management.
Knowledge of analytical methods for water quality analysis and data interpretation.
Strong problem-solving and analytical abilities.
A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.
Understanding of water/wastewater treatment plant operations and maintenance.
Ability to work effectively in a fast-paced, dynamic environment.
Need to work outside in inclement weather conditions and drive a company vehicle to perform duties.
Knowledgeable of relevant local, state, and federal rules, regulations, and laws applicable to water/wastewater operations.
Willingness to lead by example, being actively involved in site operations and addressing issues alongside the team.
Familiarity with budgeting procedures, monitoring, and analysis.
MA Wastewater Grade 6c.
Experience in managing direct client communications, addressing concerns, and maintaining a high level of service satisfaction.
Capable of delivering exceptional customer service.
Must be able to obtain the required certifications.
Excellent communication skills, both written and verbal.
Familiar with regulatory compliance reporting.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Focuses on water, waste, and energy management through sustainable solutions.
Serves a wide range of industries, from residential to industrial and infrastructure projects.
Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs.
Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact.
Manages large infrastructure projects, including eco-efficient systems for municipalities and industries.
Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems.
Operates across multiple regions, addressing major environmental challenges.
Culture + Values
Customer Commitment
Innovation
Collaboration
Respect for People
Integrity
Sustainability
Environment + Sustainability
Net Zero by 2050
Long-term goal
Aim to achieve net-zero emissions by the year 2050.
30% by 2030
CO2 reduction goal
Targeting a 30% reduction in CO2 emissions by 2030.
14M metric tons annually
CO2 emissions managed
Manages over 14 million metric tons of CO2 emissions each year.
Investing in renewable energy solutions
Improving water efficiency and recycling
Maximizing circular economy principles
Inclusion & Diversity
23% leadership
Women in Leadership
Women currently make up 23% of global leadership positions within the organization.
5% goal
Women Senior Leadership Goal
Aim to increase women in senior leadership roles by 5% by 2025.
Committed to increasing diversity in leadership roles