Site Leader

Description

• Attends client meetings (e.g., city council, utility board or internal management).
• Participate in continuous improvement and operational excellence programs.
• Promote a culture of safety accountability and individual responsibility.
• Collaborate with teams to enhance customer experience and satisfaction.
• Stay up-to-date with regulatory changes and maintain effective communication with regulatory bodies.
• Oversee the execution of site-level projects and operations to meet professional standards and deliver consistent, reliable results.
• Occasional travel for training or meetings.
• Foster a positive and inclusive work culture that promotes employee engagement, development, and retention.
• Identify and implement operational efficiencies and cost-saving initiatives to drive profitability.
• Customer Obsessed : Build and maintain strong customer relationships, addressing escalated issues promptly. Contribute to new business opportunities and work towards improving net promoter scores.
• Monitor and report on site-level safety performance metrics, including incident rates and near-misses.
• Compliance : Oversee contract execution for the site, ensuring adherence to established environmental, health, safety, operational, maintenance, and emergency response procedures.
• Conduct regular safety training programs and promote individual accountability for safe work practices.
• Represent the company at customer events and meetings.
• Provide strategic leadership, coaching, and mentoring to site-level personnel.
• People Focused : Promote a positive work culture, manage resources effectively, and communicate business initiatives and goals to team members. Evaluate and mentor the team to drive performance and growth.
• Champion a culture of safety excellence by implementing and enforcing comprehensive safety protocols, procedures, and best practices across the site.
• Cost Effective : Support OPEX (Operational Excellence) initiatives for efficiency and cost savings. Assist with budgeting and cost control for the site. Identify and implement process improvements to increase operational efficiency.
• Collaborate with cross-functional teams to ensure project success and continuous improvement.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Monitor and report on site-level financial performance and key cost metrics.
• Implement corrective actions to address non-compliance issues and collaborate with stakeholders on compliance matters.
• Build and maintain strong relationships with site-level customers and stakeholders.
• Generally, manage water/wastewater facilities up to 5 MGD.
• Ensure site operations comply with all relevant environmental, safety, and operational regulations, as well as contractual obligations.
• Reliability : Monitor site delivery performance, maintaining high standards of quality and consistent results. Coordinate problem resolution and manage conflicting priorities effectively.
• Monitor project performance metrics, such as schedule adherence and quality, and address potential risks or issues.
• Safety : Foster a safety-driven culture across the site, ensuring all employees have proper training, resources, and PPE. Maintain compliance with OSHA, State, and Veolia Safety and Environmental programs.
• Implement company employee recognition programs and address employee concerns promptly and effectively.
• Optimize resource utilization and reduce downtime through cross-functional collaboration.
• Generally, supervise a staff of at least 5 FTEs.

Requirements

• Operational Knowledge :
• Understands principles and practices of water/wastewater distribution/collection systems.
• High School Diploma/GED is required.
• 5 years of leadership experience, 3 of which leading a small team, with a focus on hands-on leadership and operational oversight.
• Effective in leading and managing small teams, fostering a culture of trust, accountability, and open communication.
• Ability to coach and mentor team members, developing their skills and ensuring they are cross-trained for operational flexibility.
• Spends 60% of time in the operations environment and 40% of time in the office environment at a site.
• Management and Leadership Skills :
• Ability to take a direct, hands-on approach to operations, working closely with a small team on day-to-day tasks and decision-making.
• Demonstrated leadership, motivation, and team-building abilities.
• Proficient in conflict resolution.
• General understanding of project management and contract administration.
• Skilled in effective supervision, training, and personnel management.
• Knowledge of analytical methods for water quality analysis and data interpretation.
• Strong problem-solving and analytical abilities.
• A degree in Business, Engineering, Project Management, or a related field is strongly preferred but not required.
• Understanding of water/wastewater treatment plant operations and maintenance.
• Ability to work effectively in a fast-paced, dynamic environment.
• Need to work outside in inclement weather conditions and drive a company vehicle to perform duties.
• Knowledgeable of relevant local, state, and federal rules, regulations, and laws applicable to water/wastewater operations.
• Willingness to lead by example, being actively involved in site operations and addressing issues alongside the team.
• Familiarity with budgeting procedures, monitoring, and analysis.
• MA Wastewater Grade 6c.
• Experience in managing direct client communications, addressing concerns, and maintaining a high level of service satisfaction.
• Capable of delivering exceptional customer service.
• Must be able to obtain the required certifications.
• Excellent communication skills, both written and verbal.
• Familiar with regulatory compliance reporting.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance