Hospitality Lead at Jll in London, England, United Kingdom | Kablio
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Hospitality Lead
Jll
JLL provides professional services in real estate and investment management worldwide.
Lead operational excellence and guest experience for large hospitality operations in EMEA.
3 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
+2 more
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
+18 more
Role
Description
project management
team development
service standards
guest experience
client liaison
event production
Manage multiple high-stakes projects simultaneously
Foster continuous improvement culture through training and mentorship
Lead and develop hospitality professionals and vendor teams
Maintain and enhance service standards and operational playbooks
Deliver exceptional guest experiences from arrival through departure
Serve as primary hospitality contact for client leadership
Oversee complex event production with meticulous attention to detail
Build strong relationships with senior stakeholders
Balance operational execution with strategic planning
Requirements
communication
project management
hospitality
event management
problem solving
executive presence
Impeccable communication and project management skills
Present confidently to executives with polished communication standards
Customer-centric mindset with unwavering focus on guest satisfaction
Strong corporate hospitality and event management expertise
Adaptable and resilient under pressure
Strong multitasking and prioritization abilities
Intuitive brand representation and experience delivery
Proactive problem-solving with anticipatory thinking
Exceptional detail orientation with strategic perspective
Natural relationship builder with diverse stakeholders
Executive presence with confidence in senior leadership interactions
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
The company is known for its innovative solutions in real estate technology and sustainability.
Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
JLL has pioneered the integration of data-driven insights into real estate decision-making.
The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
Notable for its long-standing history, JLL continues to shape the global real estate landscape.
Culture + Values
Integrity, teamwork and ethics in all of our actions
Respect for people, their contributions and personal growth
Customer-driven focus with a commitment to excellence
Commitment to sustainability and the environment
Innovation and creativity in everything we do
Building strong relationships and trust with our clients, partners, and communities
Environment + Sustainability
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
Implementing green building certifications for managed properties, such as LEED and BREEAM
Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
Inclusion & Diversity
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
Dedicated programs for advancing women’s leadership and mentorship.
Partnerships with external organizations to promote gender equality in real estate.
Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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