IT Support Specialist - CAD Systems (Civil Engineering) - IT Solutions - Indianapolis, IN

Description

• Collaborate with talented engineers, designers, and IT professionals in a forward-thinking environment.
• Maintain detailed documentation of troubleshooting procedures, configurations, and deployment methods.
• Support innovative civil infrastructure projects with cutting-edge CAD technologies.
• Identify opportunities to automate tasks, streamline deployments, and improve user experience.
• Collaborate with IT infrastructure, network, and project delivery teams to ensure optimal CAD performance across workstations, servers and virtual environments.
• Manage version control and compatibility between Autodesk and Bentley software platforms.
• Evaluate and test updates, patches, and service packs before implementation in production environments.
• Participate in beta programs, vendor training, and technical briefings to stay informed on product updates and best practices.
• Support the setup and maintenance of CAD-related data environments such as ProjectWise, Autodesk Docs, or BIM 360.
• Provide Tier 2/3 support for CAD-related issues within the civil engineering environment.
• Coordinate renewals, upgrades, and new license acquisitions with procurement and IT management.
• Collaborate with the CAD management team to uphold company standards and workflows.
• Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account, Bentley Licensing Portal).
• Log, track, and escalate issues to vendors as needed; follow through to resolution and document fixes.
• Troubleshoot problems related to application performance, licensing, data access, and file interoperability.
• Provide feedback to vendors on product performance and opportunities for workflow improvements.
• Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer, etc.) using tools such as Autodesk Access, Bentley CONNECTION Client, SCCM, or Intune.
• Configure and maintain CAD standards, templates, seed files, workspaces, and configuration files to ensure consistency across project teams.
• Act as the primary technical contact with Autodesk and Bentley support teams.
• Track license usage, manage allocations, and ensure compliance with vendor agreements.

Requirements

• Familiarity with PowerShell, Python, or batch scripting for deployment automation.
• Knowledge of CAD operating in virtual environments.
• 1 to 3 years of experience in IT support, CAD administration, or systems deployment in a civil engineering, architecture, or construction environment.
• Experience with ProjectWise, Autodesk Docs, BIM 360, or similar project collaboration platforms.
• Understanding of civil engineering data workflows and file management practices.
• Certifications such as Autodesk Certified Professional, Bentley Accredited Administrator, or CompTIA A+/Network+.
• Knowledge of Windows operating systems, networking fundamentals, and system performance optimization.
• Excellent problem-solving, communication, and documentation skills.
• Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
• Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D, Revit, AutoCAD, MicroStation, OpenRoads Designer).

Benefits

• Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training.
• Competitive salary, benefits, and opportunities for career advancement within a growing engineering organization.

Training + Development

Interview process

Visa Sponsorship

Security clearance