Commercial Specialist

Description

• Serve as the primary contact for customer inquiries, proactively providing updates and resolving issues with a customer-first mindset.
• Deliver commercial support on both lump-sum and unit rate contracts, ensuring alignment between offered and delivered material lists and pricing—flagging discrepancies where applicable.
• Ensure commercial project management aligns with budgetary constraints, including the accurate review and approval of customer invoices prior to release.
• Participate in cross-departmental meetings to support service planning, process alignment, and continuous improvement.
• Collaborate with internal departments to optimize communication, efficiency, and overall customer service delivery.
• Provide sales support throughout the order-to-cash (OTC) process, including order entry, coordination, documentation, and ensuring compliance with contractual terms and delivery timelines.
• Record customer complaints and drive timely resolution through internal coordination and problem-solving.
• Facilitate onboarding and training support for new customers to ensure smooth implementation and alignment with PERI processes.
• Identify root causes of recurring service issues and propose improvements to enhance customer satisfaction.
• Support sales teams and customers by generating and distributing timely project status reports.

Requirements

• Customer Service: Ability to provide a high level of customer service to internal and external customers and strives to anticipate, identify, and understand customers' wants, needs and concerns, especially experience with construction, logistics, or manufacturing industries.
• People Skills: Effectively and harmoniously interacts with others. These include Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ethic, and team player.
• Problem-solving Skills: Identifies, troubleshoots, and resolves problems using critical and creative thinking.
• Time Management: Prioritizes tasks, respects deadlines, demonstrates a sense of urgency, and manages time efficiently.
• Open-mindedness: Embrace new ideas and perspectives, contributing to a dynamic and inclusive workplace
• Communication Skills: Effectively relays oral and written information to individuals at all levels, ensuring clarity and understanding from all parties.
• Resilience: Ability to withstand, adapt to, and recover from adversity, challenges, or stress.
• Adaptability: Flexible, responds well to changing circumstances, overcomes challenges, and maintains a positive attitude.
• Technology Proficient: Learns and adapts to new technology, possesses strong computer skills, including familiarity with Microsoft Suite particularly Excel and Power BI, and demonstrated proficiency with ERP and CRM systems.

Benefits

• Caring Culture: Experience a workplace where the well-being of employees is a priority, fostering a supportive and caring culture.
• Exciting Growth: Be part of a company that is on an upward trajectory, providing ample opportunities for personal and professional development.

Training + Development

Interview process

Visa Sponsorship

Security clearance