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Guest Reception Representative

Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership with premium resorts.

Assist owners and guests, handling inquiries to ensure memorable vacations.

NaNy ago

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

Boyne Falls, Michigan, United States

Onsite

Company Size

10,000 Employees

Service Specialisms

Vacation ownership development

Property management

Sales

Marketing

Resort operations

Customer service

Finance

Information technology

Sector Specialisms

Vacation Ownership Sales

Property Maintenance

Marketing

Recreation and Activities

Guest Services

Hospitality Sales

Contract Coordination

Real Estate Contracts

Role

Description

Requirements

Benefits

When you join Hilton Grand Vacations, you become part of a team dedicated to helping owners and guests worldwide create memorable vacations. We are a leading vacation‑ownership company turning guests' vacation dreams into reality.

Compensation includes an hourly wage of $16.00 plus commission.

We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment; please contact us to request assistance.

Medical, Dental, and Vision insurance
401(k) retirement plan
Paid sick time and PTO for work‑life balance
Advancement opportunities
Tuition reimbursement
Team Member Travel Program with deeply discounted rates
Company growth opportunities to contribute to our success

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1992

Year Established

The company was founded as part of Hilton in this year.

2017

Year Became Standalone

The company became an independent entity from Hilton in this year.

Offers premium vacation ownership experiences in sought-after destinations.
Specializes in luxury resorts and timeshare opportunities for travelers worldwide.
Has a global footprint, with resorts in major cities and scenic vacation destinations.
Focuses on providing memorable vacation experiences with top-tier amenities and customer service.
Notable for its innovative approach to vacation ownership, blending luxury with flexibility.
Continues to expand, with plans for new resorts and growth in emerging markets.

Culture + Values

Hospitality: The company culture emphasizes delivering outstanding experiences for guests and team members.
Integrity: Employees are expected to act with honesty, transparency, and respect in all their actions.
Innovation: The organization values creativity and new ideas as key drivers for improvement and growth.
Ownership: Team members are encouraged to take responsibility for their actions and the outcomes of their work.
Teamwork: Success is achieved through collaboration and mutual support among team members.

Environment + Sustainability

10% reduction

Energy Consumption

Energy consumption reduced per occupied room.

9% reduction

Water Consumption

Water consumption reduced per occupied room.

50% waste diversion

Waste Management

Many resorts achieve over 50% waste diversion rates.

Net zero by 2050

Carbon Emissions Target

Aimed to achieve net zero carbon emissions by 2050.

Committed to reducing environmental impact through sustainability programs.
Recognized for sustainable operations, including renewable energy and energy-efficient technologies.

Inclusion & Diversity

45% women

Leadership Diversity

Women make up almost half of leadership roles, reflecting the company's commitment to fostering an inclusive environment and meeting its diversity objectives.

Has set a goal to increase diversity in leadership roles and ensure an inclusive culture.
Promotes a culture of respect, inclusivity, and equal opportunity, supported by resources and programs for a diverse workforce.

Articles

Hilton Grand Vacations – Wikipedia

Reddit: What’s your Hilton Grand Vacations membership experience?

Reddit: Hilton Grand Vacation nightmare

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