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IT Support Specialist
Hok
Provide Tier 1 IT support, including helpdesk inquiries, system monitoring, equipment setup, and training users.
21d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
New York, NY
Office Full-Time
Company Size
1,800 Employees
Service Specialisms
Architecture
Design
Engineering
Interior Design
Urban Planning
Sustainability
Project Management
Consulting
Sector Specialisms
Healthcare
Children’s Health
Behavioral Health
Justice
Aviation
Commercial
Education
Leisure
Role
What you would be doing
issue support
tech diagnostics
system improvement
equipment setup
ip support
performance monitoring
- Referring major issues to vendors or managers.
- Recommending system improvements to supervisors.
- Diagnosing technology issues through manuals and user interaction.
- Participating in after-hours and weekend helpdesk support.
- Responding to helpdesk inquiries and resolving software/hardware issues.
- Setting up and maintaining employee equipment (adds, moves, changes).
- Championing sustainable work practices and fostering a green workplace culture.
- Training users on hardware/software usage.
- Monitoring system performance and reporting errors.
- Supporting IP phone systems (Tier 1) and mobile/peripheral devices (Tier 2).
- Performing minor hardware/software repairs and maintaining inventory records.
What you bring
helpdesk systems
organizational skills
communication skills
it support experience
microsoft certs
cisco certs
- Experience with electronic helpdesk systems.
- Strong organizational skills and attention to detail.
- Effective verbal and written communication on technical matters.
- Minimum of 2 years’ experience in IT support.
- Microsoft and/or Cisco certifications preferred.
- Exposure to scripting languages and telecommunications systems.
- Familiarity with remote access technologies.
- Proficiency in Microsoft Office.
- Technical or Associate’s degree or equivalent education/experience.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check
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Company
Overview
Since 1955
Year Established
The company has been a leader in design since its establishment.
- The company operates across various sectors, including commercial, healthcare, education, and government.
- It works on a wide range of projects, from high-rise offices to large public infrastructure and cultural spaces.
- Notable projects include the renovation of iconic buildings and the design of cutting-edge sustainable campuses.
- Its global reach enables it to tackle complex challenges in diverse geographic and cultural contexts.
- Its multidisciplinary teams provide comprehensive services from concept to execution, ensuring a seamless design experience.
- We are committed to the highest standards of excellence and integrity.
- We value collaboration and teamwork.
- We believe in creating meaningful, enduring environments.
- We seek out diverse perspectives and encourage innovative thinking.
- We are passionate about designing for the future and improving the quality of life in the communities we serve.
Net-zero by 2050
Achieving Net-Zero Goal
HOK is dedicated to reaching net-zero carbon emissions by 2050, reflecting its commitment to addressing climate change.
500+ LEED projects
LEED-Certified Projects Completed
Over 500 LEED-certified projects have been completed globally, showcasing HOK's expertise in sustainable design.
- The firm actively integrates sustainable practices in design and operations.
- The firm has a comprehensive environmental management system and is focused on reducing energy consumption and minimizing environmental impacts.
- HOK actively works to meet the Paris Climate Agreement goals in its projects and operations.
- Strives to create a diverse and inclusive work environment where everyone feels valued and respected.
- Leadership is focused on advancing gender equality, with women holding leadership roles across the company.
- Tracks gender and diversity data to monitor progress and identify opportunities for improvement.
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