Expo Customer Co-ordinator - Raunds
Howdens
Coordinate Expo visitors, generate leads, manage bookings, showcase products, ensure compliance.
16 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Raunds, England, United Kingdom
Onsite
Company Size
12,000 Employees
Service Specialisms
Joinery
Design
Manufacturing
Supply Chain Management
Distribution
Product Development
Logistics
Retail
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Role
What you would be doing
visitor management
booking coordination
lead qualification
gdpr compliance
health safety
customer service
- Maintain an accurate record of visitors to satisfy Health and Safety practices.
- Confidently converse with visitors to match their requirements to the range of products available.
- Accurately record end user details to pass to depots and maintaining GDPR compliance.
- Put both internal and external customers first
- Work closely with marketing to help promote on social media platforms and provide feedback where necessary.
- Meet and greet all visitors and put in contact with the relevant person if required, in line with agreed standard of service.
- Co-ordinate visitors booking system.
- Capture visitor details, requirements, and book any follow up services where required.
- Showcasing the expo to senior management teams throughout the business.
- Liaising with onsite personnel to ensure health and safety are adhered to, along with security requirements of the site.
- Managing incoming web leads to qualify and book appointments for customer expo visits.
- Liaising and supporting depots who wish to attend with their customers.
- Takes responsibility for and ownership of own work
- Accountable for ensuring the Expo is to a high standard, opens on time, adequate catering, customers are greeted and attended to professionally.
- Lead Conversion Rates to Survey stage
What you bring
computer
analytical
influencing
communication
product knowledge
gcse
- Ability to respond to changing demands and priorities
- Computer literate
- Articulate with strong influencing skills
- Leads are processed in accordance with the relevant SLA’s.
- Analytical with the ability to interpret and explain data to a diverse group with high variations in product knowledge
- Ability to build solid working relationships and effectively communicate at any level
- Strong breadth of product knowledge.
- A strong application of Howdens Product Knowledge across all Kitchen ranges and appliances
- Educated with Functional Skills – GCSE English & Maths
- No visitor waiting times.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship offered; candidates must have right to work in the uk.
Information not given or found
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Company
Overview
£2.3 Billion
Annual Revenue
The company achieves consistent financial success with its revenue reaching over £2.3 billion annually.
£328 Million
Pre-Tax Profits
Annual pre-tax profits stand near £328 million, reflecting strong financial health and growth.
900 Depots
Extensive Distribution Network
The company operates over 900 depots across the UK and internationally, providing reliable service to builders and professionals.
1995
Year Founded
Established in 1995 with 14 depots, the company has grown into a major trade-only kitchen and joinery specialist.
- Designs, manufactures, and stocks kitchen cabinets, joinery items, flooring, appliances, and hardware from UK sites for in-stock reliability.
- Supports professional builders with locally empowered service across the UK and Europe.
- Typical projects include full kitchen fits for homeowners and supplying cabinetry and hardware for builders and developers.
- Expanded by launching 11 new kitchen ranges and increasing in-house production of fronts and panels in 2024.
- Distinctive for its trade-only, in-stock model and large-scale manufacturing of components in Yorkshire and Cheshire.
- Lamona, an integrated kitchen appliance brand launched in 2007, marks expansion into appliances.
- Holds a Royal Warrant as supplier of fitted kitchens to the Queen since 2015, highlighting its reputation for quality.
- We do what we say, and we rely on each other to do exactly that, every single day.
- Everyone at Howdens is responsible for maintaining our industry‑leading reputation.
- The business should be worthwhile for all concerned – customers … suppliers … staff and their families.
- Building trust within the company and with our loyal customers and suppliers.
42% Scope Emissions
Reduction Target
Target to reduce Scope 1 & 2 emissions by 42% by 2030, moving toward a 90% reduction by 2050 (base year 2021).
£3.5M Solar Investment
PV Solar Initiative
Investment in solar panels expected to save ~1,000 t CO₂e annually, contributing ~8% of purchased energy savings.
39T Plastic Removed
Plastic Packaging Reduction
Initiative to remove 39 tonnes of plastic packaging in 2024, saving ~110 t CO₂e.
40% HVO Target
Fleet Sustainability
Target to double HVO use to 40% by end-2025, with 15 LNG vehicles and 4 electric trucks in operation.
- Net zero target date: by 2050
- Zero to landfill achieved across all UK operations in 2023 and maintained in 2024
- Sawdust-to-heat biomass boilers convert over 10,000 tonnes sawdust annually, supplying energy equivalent to 10,000 households
- Installed waste-heat recovery saving ~600 t CO₂e/year; Power Radar meters identified ~500 t CO₂e/year savings
- 100% renewable grid electricity at manufacturing sites; 96% renewable energy at depots
- Supplier engagement: Scope 3 is 95% of total emissions; engaged 100+ suppliers (covering ~40% of spend), >50% submitting emissions data and aligned to targets
- All timber products FSC or PEFC certified; Greenwich matt kitchen frontals are 100% recyclable
31 Wellbeing Representatives
Trained in 2023
Represents the number of trained wellbeing representatives supporting mental and women's health initiatives.
- Partnered in 2023 with Wellbeing for Women and ANDY’s Man Club for workplace mental-health webinars
- Plans in place to expand wellbeing rep network beyond initial 31
- No gender‑related statistics publicly disclosed
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