IT Desktop Support Technician

Primary Responsibility: The IT Desktop Support Technician provides technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They are responsible for diagnosing, troubleshooting, and resolving technical issues to ensure the smooth functioning of systems and applications used within the organization.

• Ensure that security protocols and best practices are followed, including antivirus updates, software patching, and backups.
• Educate and train end-users on basic system functions and IT policies.
• Maintain detailed documentation of support requests, issues, and resolutions in the ticketing system.
• Maintain, upgrade, and repair desktops and laptops as necessary.
• Collaborate with other IT team members to resolve complex issues and escalate problems when necessary.
• Set up new user accounts, email profiles, and ensure proper software installation.
• Assist in maintaining IT inventory and equipment logs.
• Provide remote support via phone, email, or remote desktop tools.
• Assist with the support of office networks, including wireless and wired networks.
• Install, configure, and troubleshoot desktop systems, laptops, mobile devices, printers, and other IT equipment.
• Provide first-level technical support to end-users for desktop hardware, software, network connectivity, and peripherals.

• Strong knowledge of Windows operating systems.
• Ability to work independently or as part of a team in a fast-paced environment.
• Experience with hardware repair and troubleshooting (PCs, laptops, printers, mobile devices).
• Certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• Excellent communication skills and ability to work with users at all technical skill levels.
• Strong problem-solving skills and attention to detail.
• High School Diploma or equivalent required; Associate's degree in IT or related field preferred.
• Ability to lift and move IT equipment (up to 25 lbs).
• Familiarity with Microsoft Office and basic networking concepts.
• Proven experience as a Desktop Support Technician, IT Helpdesk Technician, or similar role.
• 1-3 years of experience in a desktop support or helpdesk environment.

• Positive and collaborative work environment.
• 401K, 5% match, vested on day 1
• $350 Annual Wellness Credit
• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Annual Bonus Program eligibility up to 7%
• 15 days PTO, 5 days sick leave