Customer Care Advocate I at Regal Rexnord in Hyderabad, Telangana, India | Kablio

Role

Description

order management

customer support

escalation handling

technical troubleshooting

cad interpretation

ecommerce platforms

Collaborate with other teams to drive resolution/shipment on open order reports
Handle internal and external customer inquiries, quotes and orders using standard operating policies and procedures
Build strong customer relationships and deliver customer‑centric solutions
Support corporate initiatives designed to overserve customers while providing an effortless experience
Plan and prioritize daily work to meet commitments aligned with organizational goals
Handle customer escalations autonomously with first‑contact resolution when possible
Work with internal teams with a high sense of accountability and urgency
Partner with Credit, Planning, Shipping, etc., to resolve customer‑impacting issues
Contribute to training initiatives and help create training tools and job aids
Serve as escalation point for newer associates within the customer care department
Handle conflict situations effectively with minimal assistance
Address complex customer inquiries using expanded product knowledge
Support the Customer Service Team with advanced technical skills to troubleshoot and provide solutions
Collaborate with Engineering to increase up‑selling opportunities and verify complex customer requests, including interpreting CAD drawings
Navigate and utilize corporate websites and eCommerce platforms

Requirements

polytechnic diploma

excel

erp

salesforce

terraform

sharepoint

Dedication to 80-20 overserve strategies and continuous improvement
Hold a Polytechnic Diploma in Mechanical Engineering or equivalent, or a B.Sc in Business Administration, or a B.Com in Marketing
Possess 2–3 years of professional Customer Care or Inside Sales experience
Demonstrate keyboarding proficiency, typing at least 45 words per minute
Experience with business tools such as SharePoint, MS Teams, and Windows operating systems
Intermediate Excel skills
Experience with Oracle, SAP, or other ERP systems
Experience with CRM platforms such as Salesforce or Microsoft Dynamics
Consistently demonstrate patience and approachability with team members
Consistently demonstrate ability to work in a highly dynamic, fast‑paced environment with continuous challenges
Consistently demonstrate situational adaptability and resourcefulness
Exhibit excellent communication, interpersonal, and organizational skills
Exhibit excellent ability to manage daily workload
Experience with Terraform for infrastructure automation

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Enhancing industrial productivity is at the core of its mission, with a focus on power transmission and motion control solutions.
Serves diverse industries, including energy and commercial sectors, with a focus on industrial equipment and systems.
A global leader in motion control and fluid power technologies, with a strong history of growth and innovation.
Offers products such as electric motors and automation systems to improve efficiency and reliability across various industries.
Designs solutions to support sustainable and efficient operations for its industrial clients.
Operates in key global markets, including energy, infrastructure, and utilities.
At the forefront of technological advancements in power transmission, enhancing power generation and industrial operations.

Culture + Values

Integrity – We are honest, transparent, and trustworthy in all situations.
Responsibility – We have a responsibility to safety, sustainability, and our community.
Customer Success – We must understand our customers’ needs and develop products, solutions and services that solve their challenges.
Innovation with Purpose – We innovate to develop products that are valued by our customers and generate profitable growth.
Continuous Improvement – Our responsibility is to make tomorrow better than today by making the work easier, more productive, and more efficient.
Performance – We have a responsibility to our customers, associates, and shareholders to drive profitable revenue growth.
Passion to Win – Passion is the fuel that inspires and drives our associates to achieve top performance.
…with a Sense of Urgency – Everything we do at Regal Rexnord, we do with a sense of urgency.

Environment + Sustainability

15.5 % reduction

GHG Emissions

Achieved a 15.5% year-over-year reduction in absolute Scope 1 & 2 GHG emissions in 2023.

60 % products

Environmental Impact

Approximately 60% of products now help end users reduce their environmental impact.

America’s Greenest

Company Recognition

Recognized as one of America’s Greenest Companies by Newsweek in 2023.

Goal: achieve carbon emission neutrality (Scope 1 & 2) by 2032.
Long-term target: Net Zero (Scopes 1, 2 & 3) by 2050.
2023 sustainability report includes first-time disclosure of Scope 3 emissions inventory (2022 data).
Installed solar: 656 panels in Bedford (UK); 708 panels at Svendborg Brakes (Denmark); 1,100 panels at automation & motion control facility in Chihuahua (Mexico).

Inclusion & Diversity

80% Plus Participation

Associate Engagement Survey

Participation rate in bi-annual engagement survey exceeds 80% for associates.

Outperformed by 5 Points

Manufacturing Norm Benchmark

Survey results exceeded the manufacturing industry norm by 5 points in 2023.

DE&I Vision: workplace where every voice is heard, fostering creativity through diverse perspectives.
Employee Resource Groups include: Women, ¡VAMOS! (Hispanic/Latinx), Veterans, African American, PRIDE (LGBTQ+).
DE&I described as 'early in our journey' with momentum driven by increasingly diverse and engaged teams.

Articles

Careers Benefits & EEO

Our Evolved Business Purpose

Wikipedia Company Overview

Role

Description

order management

customer support

escalation handling

technical troubleshooting

cad interpretation

ecommerce platforms

Collaborate with other teams to drive resolution/shipment on open order reports
Handle internal and external customer inquiries, quotes and orders using standard operating policies and procedures
Build strong customer relationships and deliver customer‑centric solutions
Support corporate initiatives designed to overserve customers while providing an effortless experience
Plan and prioritize daily work to meet commitments aligned with organizational goals
Handle customer escalations autonomously with first‑contact resolution when possible
Work with internal teams with a high sense of accountability and urgency
Partner with Credit, Planning, Shipping, etc., to resolve customer‑impacting issues
Contribute to training initiatives and help create training tools and job aids
Serve as escalation point for newer associates within the customer care department
Handle conflict situations effectively with minimal assistance
Address complex customer inquiries using expanded product knowledge
Support the Customer Service Team with advanced technical skills to troubleshoot and provide solutions
Collaborate with Engineering to increase up‑selling opportunities and verify complex customer requests, including interpreting CAD drawings
Navigate and utilize corporate websites and eCommerce platforms

Requirements

polytechnic diploma

excel

erp

salesforce

terraform

sharepoint

Dedication to 80-20 overserve strategies and continuous improvement
Hold a Polytechnic Diploma in Mechanical Engineering or equivalent, or a B.Sc in Business Administration, or a B.Com in Marketing
Possess 2–3 years of professional Customer Care or Inside Sales experience
Demonstrate keyboarding proficiency, typing at least 45 words per minute
Experience with business tools such as SharePoint, MS Teams, and Windows operating systems
Intermediate Excel skills
Experience with Oracle, SAP, or other ERP systems
Experience with CRM platforms such as Salesforce or Microsoft Dynamics
Consistently demonstrate patience and approachability with team members
Consistently demonstrate ability to work in a highly dynamic, fast‑paced environment with continuous challenges
Consistently demonstrate situational adaptability and resourcefulness
Exhibit excellent communication, interpersonal, and organizational skills
Exhibit excellent ability to manage daily workload
Experience with Terraform for infrastructure automation

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Enhancing industrial productivity is at the core of its mission, with a focus on power transmission and motion control solutions.
Serves diverse industries, including energy and commercial sectors, with a focus on industrial equipment and systems.
A global leader in motion control and fluid power technologies, with a strong history of growth and innovation.
Offers products such as electric motors and automation systems to improve efficiency and reliability across various industries.
Designs solutions to support sustainable and efficient operations for its industrial clients.
Operates in key global markets, including energy, infrastructure, and utilities.
At the forefront of technological advancements in power transmission, enhancing power generation and industrial operations.

Culture + Values

Integrity – We are honest, transparent, and trustworthy in all situations.
Responsibility – We have a responsibility to safety, sustainability, and our community.
Customer Success – We must understand our customers’ needs and develop products, solutions and services that solve their challenges.
Innovation with Purpose – We innovate to develop products that are valued by our customers and generate profitable growth.
Continuous Improvement – Our responsibility is to make tomorrow better than today by making the work easier, more productive, and more efficient.
Performance – We have a responsibility to our customers, associates, and shareholders to drive profitable revenue growth.
Passion to Win – Passion is the fuel that inspires and drives our associates to achieve top performance.
…with a Sense of Urgency – Everything we do at Regal Rexnord, we do with a sense of urgency.

Environment + Sustainability

15.5 % reduction

GHG Emissions

Achieved a 15.5% year-over-year reduction in absolute Scope 1 & 2 GHG emissions in 2023.

60 % products

Environmental Impact

Approximately 60% of products now help end users reduce their environmental impact.

America’s Greenest

Company Recognition

Recognized as one of America’s Greenest Companies by Newsweek in 2023.

Goal: achieve carbon emission neutrality (Scope 1 & 2) by 2032.
Long-term target: Net Zero (Scopes 1, 2 & 3) by 2050.
2023 sustainability report includes first-time disclosure of Scope 3 emissions inventory (2022 data).
Installed solar: 656 panels in Bedford (UK); 708 panels at Svendborg Brakes (Denmark); 1,100 panels at automation & motion control facility in Chihuahua (Mexico).

Inclusion & Diversity

80% Plus Participation

Associate Engagement Survey

Participation rate in bi-annual engagement survey exceeds 80% for associates.

Outperformed by 5 Points

Manufacturing Norm Benchmark

Survey results exceeded the manufacturing industry norm by 5 points in 2023.

DE&I Vision: workplace where every voice is heard, fostering creativity through diverse perspectives.
Employee Resource Groups include: Women, ¡VAMOS! (Hispanic/Latinx), Veterans, African American, PRIDE (LGBTQ+).
DE&I described as 'early in our journey' with momentum driven by increasingly diverse and engaged teams.

Articles

Careers Benefits & EEO

Our Evolved Business Purpose

Wikipedia Company Overview