Client Relationship Manager

Description

• Ensures projects are executed according to the plan and are of the highest standards to support long-term relationships with clients
• Updates leads and records business development activities in the CRM database
• Aligns SSR services with the needs of the client, identifies the client’s future needs, and determines where SSR can intersect with new services and support
• Responsible for projecting monthly revenue expectations for projects and working with the location Operations Director in planning workload and office staffing
• Serves as the principal level relationship and trusted advisor with clients for all project engagements with the client’s organization
• Builds, develops, and grows strategic business relationships vital to the success of projects and long term engagements
• Responsible for all project management activities, which includes (but is not limited to) establishing the project scope with the client, preparing and negotiating fees and contracts, preparing and managing the schedule and man-hour budget, conducting a project kick-off meeting, maintaining communication with the client, attending meetings, managing risk, implementing a QA/QC plan, and performing job close out processes
• Responsible for working with clients and Project Managers to collect accounts receivables in accordance with Program AR goals
• Provides leadership and mentoring to Project Managers assigned to their projects
• Assists or leads resolution of project and client relationship issues
• Works with leadership to establish long term strategies for building and growing client relationships
• Negotiates a standard contract and fee schedule where possible to help ensure continued profitability for clients of large scope and complexity
• Responsible for overall preparation of proposals in coordination with the marketing department, utilizing input from technical staff
• Oversees the activities of the project team to achieve Total Project Success

Requirements

• Thorough knowledge of Microsoft Office Suite (i.e., Word, Excel, PowerPoint, and Outlook)
• Knowledge of current industry trends, products, and their application to market sectors
• Professional Engineer Licensure preferred
• Thorough knowledge of all project financial activities (i.e., budgeting, projections, reporting)
• Technical or Bachelor’s degree in one of the major technical disciplines practiced by the firm OR applicable experience
• Experience in the design of multi-discipline projects
• Knowledge of project approach and system design
• An expert in the discipline(s) of his/her expertise with a minimum of 10 years applicable project/client management experience
• Knowledge of business practices and processes
• Knowledge of engineering theories and methodologies
• Understands client’s strategic goals and standards and assures all projects are delivered in accordance with those goals and standards
• Demonstrated, consistent ability in managing projects from small to large scope and complexity

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance