Customer Experience Improvement Specialist
Sa Power Networks
data insights
process optimisation
digital transformation
lean sixsigma
project delivery
customer journey
As a Customer Experience (CX) Improvement Specialist, you will drive meaningful change in customer experience by enhancing satisfaction through data-driven insights, process optimisation, and digital transformation. You’ll lead and support the delivery of key projects, using methodologies like LEAN and Six Sigma, while collaborating with stakeholders to map customer journeys, identify pain points, and implement innovative solutions. If you're ready to make a real impact and champion a customer-centric culture, we want to hear from you!
interpersonal
regulatory
analytics
lean sixsigma
diploma
project delivery
- Strong interpersonal and collaboration skills, with the ability to influence and engage stakeholders effectively.
- Demonstrated experience working in a regulatory environment, such as the electricity industry or similar is desirable.
- Advanced analytical skills to collect, interpret, and leverage customer data and insights for improvement initiatives.
- Certification or experience in continuous improvement methodologies (e.g., LEAN, Six Sigma) is desirable.
- Proven ability to implement customer experience improvements delivering value to the business and customers.
- Diploma qualification in a business-related discipline or equivalent level of skills and knowledge gained through experience.
- Experience in project delivery, including planning, execution, and stakeholder engagement.
With award-winning training, internal development programs and diverse career pathways SA Power Networks will help empower your career, while you help empower South Australia.
As one of the state’s largest and most reputable employers, we offer a diverse and collaborative work environment where our people take pride in the innovation of a high performing work culture and a commitment to safety that all South Australians can be proud of.
As a valued member of SA Power Networks, you will enjoy being part of a collaborative team and relish an environment with a true sense of community. We offer a platform where you can engage, grow and innovate your career within an exciting organisation that values safety and is committed to the success of its people.
- Automatic coverage from SA Power Networks income protection scheme.
- 13% superannuation (1% above current legislated employer contributions).
- The opportunity to make a tangible impact on the customer experience at SA Power Networks.
- 17.5% leave loading payable on annual leave.
- Paid parental leave - Primary Parent (18 weeks) / Secondary Parent (5 weeks).
- Up to $900 in electricity reimbursements each year.
- Starting base salary of $147,824.01 per annum + superannuation.
- A commitment to work-life balance.
1999
Year of Establishment
Company emerged from the government-owned Electricity Trust of South Australia.
900,000 Homes
Households Served
Powers nearly 900,000 homes and businesses across a vast state network.
51% Cheung Kong, 49% Spark
Ownership Breakdown
Privately owned with 51% held by Cheung Kong Infrastructure and 49% by Spark Infrastructure.
$1M+ Saved
Annual AI Cost Savings
Saves over A$1 million annually through AI-powered inspections of corroded poles.
- Ranks as the fifth-largest electricity distributor in Australia’s National Electricity Market.
- Network spans hundreds of substations, over 600,000 iconic Stobie poles, and tens of thousands of kilometres of power lines, serving both metropolitan hubs and remote rural communities.
- Undertakes large-scale projects such as substation upgrades, rural network reinforcement, integrating rooftop solar, and EV-ready infrastructure.
- Specialises in energy distribution, utility construction, infrastructure maintenance, and pioneering work with renewable integrations.
- Operates Enerven, a commercial arm delivering construction, maintenance, and asset management services across energy and telecommunications sectors.
- Safety is our priority - we are committed to zero harm.
- Customer focused - we work together to deliver for customers.
- Integrity - we act ethically and responsibly.
- Excellence - we strive for continuous improvement and innovation.
- Collaboration - we work as one team to achieve shared goals.
40% reduction
Carbon Emissions Target
Reduction of operational carbon emissions by 40% by 2025.
Net Zero 2050
Emissions Goal
Target to achieve net zero emissions by 2050.
- Investing in renewable energy infrastructure to improve grid sustainability.
- Promoting energy efficiency programs and renewable energy uptake across the community.
- Committed to reducing the environmental impact of network operations and enhancing resource efficiency.
40%
Female Leadership Target
Aim to achieve 40% female representation in leadership roles by 2025.
- Committed to enhancing gender balance at all levels within the organization.
- Initiatives focus on attracting and retaining a diverse workforce, particularly increasing female participation in STEM roles.
