Desktop Support Specialist at Viaplus in Atlanta Metropolitan Area | Kablio

Role

Description

inventory management

software deployment

backup monitoring

office 365

help desk

system checks

In this role, you will be responsible for a variety of tasks as outlined below. The order of the duties listed does not represent their importance or the percentage of time dedicated to each duty.

kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds.

employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee

Manage and maintain IT inventory, ensuring accurate tracking, timely updates and proper documentation of all hardware and software assets.
Includes installation of new software releases and system upgrades, evaluation, and installation of patches.
Support and maintain IT policies and procedures to ensure industry and company compliance are upheld.
Install and configure desktops, laptops, printers, and other end-user equipment using current corporate standards.
Monitor system backups and assist with system recovery testing.
Submit PO requisitions for equipment as needed.
Maintenance of hardware and software standards through updates, upgrades, repairs, and installation of patches and fixes.
Install and configure end-user software using current corporate standards.
Administer Office 365 and support Microsoft Teams.
Install and configure all end-user Windows desktops and laptops and maintain current corporate standards through repair and upgrade.
Perform routine System Checks.
Manage Help Desk requests, providing frontline support for all issues regarding end-user computing.

Requirements

bachelor's degree

customer service

problem solving

technical aptitude

2 years

computer skills

will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop,

Professional, courteous, friendly demeanor and exceptional customer service skills
Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification, and job experience may be considered.
Fast learner with strong technical aptitude, attention to detail and follow-up skills
Minimum of two (2) years of relevant experience preferred
Strong analytical and problem-solving skills (essential)
Ability to work in an extremely fast-paced environment with varying duties assigned

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

is a leading player in the infrastructure and technology services industry, known for its innovative approach to solving complex challenges.
has been at the forefront of delivering large-scale infrastructure projects that span a variety of sectors including energy, utilities, and water resources.
specializes in creating sustainable, efficient, and scalable solutions tailored to its clients' needs.
has a commitment to leveraging cutting-edge technology and engineering expertise, making it a trusted partner for both public and private sector clients.
is recognized for its dynamic and agile approach to delivering projects on time and within budget, ensuring high-quality standards and client satisfaction.
has grown steadily, earning a strong reputation for its ability to integrate technological innovation with infrastructure expertise, ensuring future-ready solutions.
has become synonymous with excellence in large-scale infrastructure development, from complex transportation systems to sustainable energy projects.

Culture + Values

Technical innovation and promoting a positive mobility experience for all
Commitment to safety as a shared responsibility
Providing drivers with a positive experience by offering technical innovations

Environment + Sustainability

30% CO₂ Emissions Reduction

Carbon Footprint Improvement

Achieved a significant reduction in Scope 1 & 2 greenhouse gas emissions compared to 2019 levels by 2023.

Aligned sustainability efforts with eight UN Sustainable Development Goals
Integrated sustainability into core business strategy with Board oversight
Work with peers to standardize measurement of climate impact in productions and streaming
TCFD-aligned disclosures on climate-related financial risks

Inclusion & Diversity

41% Women

Gender Balance in Workforce

Highlighting the current gender distribution within the workforce.

45+ Nationalities

Workforce Diversity

Reflecting the global representation across teams.

Advancing diversity, inclusion & well-being as a primary sustainability focus area

Articles

About Us

Careers

Role

Description

inventory management

software deployment

backup monitoring

office 365

help desk

system checks

In this role, you will be responsible for a variety of tasks as outlined below. The order of the duties listed does not represent their importance or the percentage of time dedicated to each duty.

kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds.

employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee

Manage and maintain IT inventory, ensuring accurate tracking, timely updates and proper documentation of all hardware and software assets.
Includes installation of new software releases and system upgrades, evaluation, and installation of patches.
Support and maintain IT policies and procedures to ensure industry and company compliance are upheld.
Install and configure desktops, laptops, printers, and other end-user equipment using current corporate standards.
Monitor system backups and assist with system recovery testing.
Submit PO requisitions for equipment as needed.
Maintenance of hardware and software standards through updates, upgrades, repairs, and installation of patches and fixes.
Install and configure end-user software using current corporate standards.
Administer Office 365 and support Microsoft Teams.
Install and configure all end-user Windows desktops and laptops and maintain current corporate standards through repair and upgrade.
Perform routine System Checks.
Manage Help Desk requests, providing frontline support for all issues regarding end-user computing.

Requirements

bachelor's degree

customer service

problem solving

technical aptitude

2 years

computer skills

will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop,

Professional, courteous, friendly demeanor and exceptional customer service skills
Bachelor's degree in applicable field of study preferred or equivalent combination of education, certification, and job experience may be considered.
Fast learner with strong technical aptitude, attention to detail and follow-up skills
Minimum of two (2) years of relevant experience preferred
Strong analytical and problem-solving skills (essential)
Ability to work in an extremely fast-paced environment with varying duties assigned

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

is a leading player in the infrastructure and technology services industry, known for its innovative approach to solving complex challenges.
has been at the forefront of delivering large-scale infrastructure projects that span a variety of sectors including energy, utilities, and water resources.
specializes in creating sustainable, efficient, and scalable solutions tailored to its clients' needs.
has a commitment to leveraging cutting-edge technology and engineering expertise, making it a trusted partner for both public and private sector clients.
is recognized for its dynamic and agile approach to delivering projects on time and within budget, ensuring high-quality standards and client satisfaction.
has grown steadily, earning a strong reputation for its ability to integrate technological innovation with infrastructure expertise, ensuring future-ready solutions.
has become synonymous with excellence in large-scale infrastructure development, from complex transportation systems to sustainable energy projects.

Culture + Values

Technical innovation and promoting a positive mobility experience for all
Commitment to safety as a shared responsibility
Providing drivers with a positive experience by offering technical innovations

Environment + Sustainability

30% CO₂ Emissions Reduction

Carbon Footprint Improvement

Achieved a significant reduction in Scope 1 & 2 greenhouse gas emissions compared to 2019 levels by 2023.

Aligned sustainability efforts with eight UN Sustainable Development Goals
Integrated sustainability into core business strategy with Board oversight
Work with peers to standardize measurement of climate impact in productions and streaming
TCFD-aligned disclosures on climate-related financial risks

Inclusion & Diversity

41% Women

Gender Balance in Workforce

Highlighting the current gender distribution within the workforce.

45+ Nationalities

Workforce Diversity

Reflecting the global representation across teams.

Advancing diversity, inclusion & well-being as a primary sustainability focus area

Articles

About Us

Careers