Customer Solutions Specialist

Description

As a Solutions & Implementations Specialist and under the wing of an experienced Solutions Leader, you will be a go-to expert for our Agent Solutions product suite - helping our sales teams articulate value, sell more and retain our Real Estate Agency customers across an assigned region. You will support with product demos to help clients get maximum value out of our tech solutions and further embed Domain as an essential partner to their business functions.

• Support sales teams, deliver product demos / training for clients.
• Support conversations at the time of contract renewal to ensure that valuable clients are retained and continue to get the most value out of the solutions.
• Attend sales meetings and corporate roadshows.
• Partner closely with our Agency Sales Teams to create and deliver sales pitches that articulate value to customers, and support with technical expertise throughout the sales journey.
• Continually provide insights on market conditions such as competitor activity, as well as potential barriers and opportunities.
• Expand your knowledge to become an industry expert within the Real Estate tech solutions space.
• Provide product demos and training webinars to explain benefits and ensure that solutions are well-integrated into our client's businesses.
• Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements.

Requirements

• Comfortable being client-facing and presenting in sales meetings.
• Experience with new business development.
• Strong account management experience.
• A sales background working in (or with) the Real Estate industry.
• Valid Australian drivers license and own reliable vehicle (car allowance provided).
• Tech / SaaS industry experience.
• Technical and/or training experience with Saas platforms.
• Familiarity with CRM system functions.

Benefits

Sitting within a close-knit team, this is a unique opportunity to join a household name in Australia's property industry, work with a great deal of autonomy to make the role your own, and work towards career progression opportunities (be it Product, Sales Management or others) with the advantage of having worked cross-functionally with many other teams in Domain.

• Hybrid working, attractive commission and career growth.
• Mentoring and leadership programs, with access to Learning & Development tools;
• Regular social events including our famous Innovation Days
• First rate parental leave and support for working parents;
• Our much-loved approach to flexible hybrid working;

Training + Development

Interview process

Visa Sponsorship

Security clearance