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Sr. Manager, Self-Service
Nrg Energy
Lead strategy, development, and optimization of self‑service channels for customer care.
9 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Utah, United States
Office Full-Time
Company Size
15,637 Employees
Service Specialisms
Operations & Maintenance
Turbine Services
Gas Turbine Parts Supply
Rotor Life Management
Major Maintenance Services
Outage Planning
Project Management
Supply Chain Management
+5 more
Sector Specialisms
Power
Natural Gas
Load Management
Sustainability
Renewables
Energy Services
Distributed Generation
Commercial Operations
+6 more
Role
Description
self‑service
ivr
ai agents
knowledge base
automation
kpis
Requirements
ivr
chatbots
bachelor’s
5+ years
leadership
analytics
Benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
2003 Emergence
Independent Company
The company emerged as an independent entity in 2003 following its bankruptcy.
5.4 GW Capacity
Planned Power Generation
Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.
2006 Acquisition
Texas Genco
Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.
2009 Purchase
Reliant Energy
Acquisition of Reliant Energy in 2009 strengthened its market presence.
Culture + Values
Environment + Sustainability
50% Reduction
GHG Emissions Cut
The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.
44% Drop
Emissions Reduced
Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.
$900M Bond
Sustainability-linked Financing
Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.
Net-Zero by 2050
Carbon Emissions Target
Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.
Inclusion & Diversity
30% Women
Board Diversity
Ensures at least 30% of board members are women.
3-Year Cycle
Pay Equity Study
Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.
100% Completion
Bias Training
All employees, including executives, have completed unconscious bias training.
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