Workplace Ambassador

Description

• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.

Requirements

• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities
• Proactivity – Maintains a “can-do” mentality and takes initiative, even with minimal information.
• Resilience – Performs well under pressure while maintaining a calm and composed demeanor.
• Technology Proficiency – Skilled in Microsoft Office Suite and comfortable learning and using proprietary technology tools.
• Organization – Detail-oriented, confident self-starter with outstanding organizational skills and the ability to manage multiple priorities.
• Emotional Intelligence (EQ) – Demonstrates exceptional emotional intelligence and empathy in all interactions.
• Communication – Comfortable corresponding with executive-level clients and interacting effectively with individuals at all levels of the organization.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance