FM Co-ordinator

Description

• Resolve client issues promptly and professionally to maintain satisfaction.
• Place orders with contractors for the delivery of compliance and maintenance services.
• Maintain compliance with industry standards (e.g., SFG20) and health & safety regulations.
• Ensure CAFM systems (e.g., Digitize FM) are updated with job statuses and completion reports.
• Coordinate and monitor contractor delivery schedules works.
• Plan and schedule PPM works and reactive maintenance tasks.
• Monitor incoming workload and allocate tasks to in-house teams or contractors.
• Prepare and maintain accurate documentation, including job sheets, quotes, invoices, certificates, and warranties.
• Coordinate FM helpdesk functions and integrate FM processes within corporate systems.
• Act as a primary point of contact for client inquiries and updates.
• Track SLAs and KPIs, reporting progress to senior management.

Requirements

• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CAFM systems.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience managing reactive maintenance and emergency call-outs.
• Excellent communication skills and attention to detail.
• Proven experience in service coordination, scheduling, or facilities management.
• Familiarity with compliance standards and SLAs in maintenance services.
• Working knowledge of building maintenance and compliance standards.
• Previous experience in a coordination role within the maintenance and facilities management.
• Background in FM/ PPM scheduling.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance