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Service Dispatcher
Colonialwebb
Coordinate scheduling, dispatch, and purchasing for service technicians.
9d ago
$28 - $35
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Gaithersburg, MD
Field
Company Size
1,000 Employees
Service Specialisms
Mechanical Services
Electrical Services
Plumbing Services
HVAC Services
Design-Build
Construction Services
Facilities Services
Engineering
Sector Specialisms
Healthcare
Industrial
Commercial
Cold Storage & Food Processing
Education
Grocery & Retail
Hospitality
Manufacturing
Role
What you would be doing
customer scheduling
service dispatch
purchase orders
material tracking
work orders
technician scheduling
- Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion.
- Respond to knowledge requests or service calls from internal and external customers professionally and in a timely fashion. Solicit assistance from BSS/BSM where applicable.
- Create purchase orders and order or pre-order necessary materials for repairs or maintenance Track material shipments and ensure customer is updated on estimated arrival. Enlist the aid of BSS/BSM in the event of material issues.
- Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations. Ensure technicians have all information required to complete work being performed.
- Assist in answering the service phone line and route calls and issue work orders upon request (internal or external)
- Develop and maintain short/long-term schedules for 10-15 Service Technicians and meet weekly with the Building Service Supervisor (BSS) and Building Service Manager (BSM) to discuss technician workload and scheduling.
What you bring
hvac
flexibility
accuracy
calm
project management
decision‑making
- General understanding of HVAC equipment and systems (preferred)
- Ability to work a flexible schedule including overtime (when necessary).
- Ability to perform multiple activities in a timely manner with high accuracy
- Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads
- Service coordination or project management experience for a service contractor (preferably mechanical, plumbing, or electrical)
- Possess the courage to make informed decisions without outside input
- Competitive salary
- Employee Assistance Program
- Excellent medical, dental, life, vision and disability benefits
- PTO and paid holidays
- 401(k) plan with company match
- Pay Range : $28-$35 hourly
- Employee referral incentives
- Career development and progression
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1972
Year Founded
The company was established through the merger of two prominent building systems contractors.
2010
Joined Comfort Systems
Integrated national resources while maintaining regional focus and headquarters in Richmond.
$200 million
Annual Revenue
Achieved significant revenue at acquisition, supporting diverse infrastructure projects.
50 years
Company Milestone
Celebrated five decades with the launch of an innovative knowledge-sharing platform.
- Began with a vision to elevate regional building systems contracting.
- Retained Richmond headquarters and mid-Atlantic focus after joining Comfort Systems USA.
- Tackles projects ranging from educational campuses and museums to hospitals and Fortune 500 facilities.
- Serves four business lines: Construction of mechanical/electrical systems, proactive Building Service, Industrial Refrigeration, and in-house Manufacturing.
- Typical projects include large cold-storage facilities, ammonia refrigeration systems, virtual-construction piping, and commercial office HVAC builds.
- Launched 'The Webb' platform to share deep trade knowledge via articles, videos, and glossaries.
- Who exceed expectations; Who have unmatched expertise; Who have a duty to deliver exceptional service.
- Making the prevention of injuries and vehicle incidents your number one priority.
- Being truthful and honest in words and actions.
- Understanding and appreciating a customer’s or colleague’s position.
- Giving immediate attention to important tasks without compromising safety.
- Always Evolving. Always Improving.
- Offer energy solutions that reduce consumption without significant capital investments (e.g., retro-commissioning, metering, monitoring utilities, preventive maintenance).
- Provide facility assessments using benchmarking and certification to Energy Star® and LEED EB for existing buildings.
- Implement lighting retrofits, building automation, HVAC, refrigeration, water conservation, smart building controls, and alternative energy options.
- Utilize proprietary Energy Smart Decision Tools® to guide clients based on financial and energy data.
June 2022
Leadership Training Initiative
Launched an initiative to educate leaders in cross-cultural communication through the 'Cultural Dimensions' class led by Ray Bushfield.
- Committed to fostering a diverse and equitable workplace through training and education for current and future leaders on cross‑cultural communication (‘Cultural Dimensions’).
- Conduct leadership training aimed at preparing leaders for growing diversity in the construction industry.
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