Management Support Lead

Description

• Collaborate with Senior Managers, IDIQ Project Manager, and other Leads to promote and facilitate high quality service delivery.
• Develop, deliver, and update trainings on administrative functions and customer service delivery. Support effective knowledge management through organized libraries and communication channels.
• Manage and support administrative teams across a portfolio of senior-level clients.
• Engage with clients and CORs to obtain performance feedback on a regular basis.
• Manage corporate project updates and burn plans.
• Coach and mentor team members. Be accountable for employee engagement. Manage personnel actions, including recruiting and hiring process as well as performance plans.
• Provide project management and communications support on contract, including at Pentagon and Mark Center locations. Tasks may include but are not limited to drafting and compiling Monthly Status Reports and Project Status Review briefs; managing coverage plans and communications; and drafting and reviewing client deliverables.
• Oversee contract deliverables and compliance.

Requirements

• Experience with delivering high-quality client service and demonstrated professionalism in a fast-paced environment.
• Excellent interpersonal and organizational skills.
• Experience managing projects and developing and overseeing schedules.
• Ability to engage in and follow audible communications in emergency situations.
• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Demonstrated mastery in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint), Adobe, SharePoint, and use of office equipment is required.
• Ability to sit for prolonged periods at a desk and working on a computer.
• Experience working for the DoW as an Executive Assistant and familiarity with the OSW organizations and supporting senior level officials is preferred.
• Strong interpersonal and customer service skills that foster teamwork and create positive relationships with staff and principals.
• Experience with tasker management and correspondence is preferred.
• Experience managing teams of people is required.
• Ability to prioritize, multi-task, plan, problem solve, and adapt in a fast-paced and strategic environment under minimal supervision.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance