Resident Manager (Live-In) - Etobicoke

Overview

Live-in manager handling maintenance, tenant relations, leasing, and safety.

Key Responsibilities

• life safety
• emergency response
• maintenance requests
• facility inspection
• cleaning operations
• tenant communication

Tasks

-Promote tenant retention by communicating effectively with existing residents and ensure, in close cooperation within the Property Management team, that resident issues are dealt with. -Ensure that all life safety systems are inspected as scheduled and that they are in working order and daily/monthly checklist is completed. -Investigate all requests for repairs in a timely manner of receiving a written request via Property Vista or email. -Ensure that all outdoor grounds are free of litter and pet debris. All trash/garbage cans are empty. -Work in close cooperation with tenants, vendors, contractors and Manager, Capital Projects. -Schedule Tenancy Agreement signing appointment with resident(s) have Tenancy Agreement signed by all relevant parties and perform move-in inspection. -On-call rotation for buildings within area as per schedule and respond to emergency within 15 minutes maximum time frame. -Fill out guest cards and daily traffic report. Report final results on a weekly basis to Property Manager. -Dust all lobby area light shades, table tops, picture frames, and elevator fans. -Record all leased units, including vacate date, date leased and move in date (Incentive Program). -Thoroughly clean lobbies, laundry room and washroom, hallways (corridors), staircases, elevator cab, garbage chute and garbage rooms, including mopping and vacuuming of all floors, runners and furniture using designated chemicals, supplies, and equipment. -Collect the First Month, Home Insurance Confirmation and signed parking/lockers forms if it's applicable. -Clean and polish all stainless steel. -Deliver any communication, legal notice, or letter to residents. -Follow up with completed guest cards for prospective tenants. -Looks for ways to improve processes. -Schedule appointments with prospective residents, build a relationship and show vacant suites as directed by Leasing Agent and Property Manager. -Daily update maintenance requests status in Property Vista. -Answer all rental inquires via emails and calls within same day and book appointments with prospects. -Respond to all facility emergencies in a timely manner and submit Occurrence Reports on the same date if it is necessary. -Inspect all mechanical rooms (boiler, elevator and electrical rooms, etc.) on a daily basis and daily/monthly checklist is completed. -Reasonably enforce the landlord's rules and regulations. -Supervising trades and suppliers and coordinate all facilities service and repairs pertaining to building and related equipment. -Maintain strong relationships with the tenants that reflect admirable customer service. -Ensure that indoor/outdoor parking are free of litter and pet debris. All trash/garbage cans are empty. -Remove old appliances, bring in new (spare) appliances as needed and directed. -Provide information about vacant suites to prospective residents and other relevant parties. Answer any questions from (prospective) residents in person, by phone and e-mail in a timely manner, pleasant and informative way. -Inspect all sidewalks and driveways during winter season and correct any hazardous conditions and perform daily snow log. -Cleaning, and wiping of all windows, doors, trims, baseboards, walls, floors in the common areas, including the tops and interiors of washers and dryers. -Regularly inspect all vacant units to confirm clean, ready condition as directed by Property Manager. -Identify, report and schedule rectification of any safety hazard issues within facility and grounds. -Issue Purchase Requisitions (PRs) in Property Vista prior to schedule contractors upon Property Manager approval. -Ensure that the building and its environment is clean by completing daily walk through. -Prioritize and conduct minor repairs (plumbing, lighting, etc., as directed). -Provide prospective resident with the rental application link via Property Vista. -Organize and administer the residential referral program. -Pull out garbage/recycle/organic bins/totes to the designated area for pick up as per schedule. -Order building supplies upon Property Manager approval and keep organized inventory. -Notify applicants of the status of their application within two business days of completion. -Serve 24 HRS notice of entry in timely manner for all scheduled maintenance and inspections. -Actively support SKPM's values of: Honesty, Integrity, Trust & Respect -Ensure prompt service to tenants and prospective tenants. -Supervise cleaning, snow removal and landscaping operations. Assist if needed as directed.

Requirements

• resident manager
• 3-5 years
• high school
• customer service
• planning
• safety compliance

What You Bring

-Preference: 3 to 5 years of technical and practical experience. -Preference: Previous experience as Resident Manager. -Has a high tolerance to stress. -Minimum - High school Diploma (Grade 12). -Strong customer service orientation. -Strong planning and organization. -Sound judgment & decision making competencies. -Respectful of and compliant of rules and regulations (especially concerning safety). -Patient with the ability to listen to others.

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Benefits

-Weekly rent arrears collection including phoning, emailing, door knocking as directed. -Same day rent cheques deposits to the bank. (applicable outside of GTA area)

About Sterling Karamar Property Management

-Founded with the vision of providing exceptional property管理 services across multiple sectors. -A leader in managing diverse portfolios, focusing on residential, commercial, and industrial spaces. -Expert in tenant relations, property维护, 租赁, and operations, ensuring high-quality services. -_handles a variety of real estate assets, ensuring both landlords and tenants experience seamless management. -Committed to fostering long-term relationships with clients, building trust through transparency and efficiency. -Known for a customer-centric approach, making sure every property receives tailored and dedicated attention.

Sector Specialisms