Workplace Experience Coordinator - Baltimore, MD

Description

• Coordinate with the security team when there are events, visitors, during an incident and when any works are being planned
• Be proactive in managing deliveries and contractors coming on site. Coordinate with vendors who supply services or goods to the workplace. This includes snack and catering vendors as well as deliveries/shipping/receiving.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• First point of contact for visiting employees. Follow security protocols and issue visitor passes.
• Coordinate and execute workplace services including mail, office supply services, Daily walks and office checks to ensure: clean & tidy office space; adequate office supplies
• Manage rooms, all-hands areas, and other bookable spaces, helping troubleshoot any schedule clashes or booking of event space for team and employee needs.
• Onboarding Support: Set up employee desks for new joiners, conduct building tours
• Collaborate with the Workplace Manager and Security Team during fire and evacuation exercises.
• Respond to employee requests via Jira ticketing system. Acknowledge inquiries or complaints, and provide solutions in a professional customer service-driven manner. Manage janitorial or maintenance work orders as needed.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Also may involve registering and welcoming guests.
• You will support the Workplace Manager in cultivating a positive office culture and incorporating our core values. Collaborate and/or plan and execute company-sponsored events, manage in-office programs (e.g. gym registration), and foster a safe, fun, and inclusive work environment.

Requirements

• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Be familiar with the physical security operations in the office and the building and maintain a close liaison with the key stakeholders.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.

Benefits

• Open and flexible work schedules.

Training + Development

Interview process

Visa Sponsorship

Security clearance