Customer Experience Team Member at Unite Students in Loughborough, England, United Kingdom | GBP25,164-26,681 | Kablio

Role

Description

front desk

viewings

inspections

sales

event planning

Providing a welcoming front of house reception service
Conducting flat viewings, inspections, and leading sales conversations
Planning and running events for our students

Requirements

communication

customer service

time management

organisational

An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
You`ll also have great time management and organisational skills

Benefits

Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
A discretionary annual bonus so you can share in the company`s success
A generous pension scheme - employer contributions between 5% and 11% depending on how much you save

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

basic criminal record check required before starting; cost covered by unite students.

Company

Overview

Founded 1991

Year Established

The company was established in 1991 as a leader in purpose-built student accommodation.

FTSE 100 Member

Stock Exchange Milestone

It transitioned from AIM to the London Stock Exchange and became a FTSE 100 constituent.

£299M Revenue

2024 Financial Performance

In 2024, the company achieved £299 million in revenue, with operating income of £168 million.

£1.5B Fund

Student Accommodation Funding

It operates one of Europe's largest student accommodation funds, valued at £1.5 billion.

Develops and manages hundreds of student halls, funding new builds and acquisitions.
Supports partnerships with top universities across 120+ UK properties.
Projects include high-rise towers, refurbished heritage buildings, and joint-venture schemes with universities like Newcastle.
Utilizes modular construction for off-site bedroom unit fabrication, enabling faster delivery and consistent quality.

Culture + Values

514 Scholarships

Accommodation Scholarships Awarded

Providing support for care leavers and estranged young people through accommodation scholarships.

“Doing what’s right” is part of who we are at Unite Students.
Employee forum provides two-way communication between senior leadership and wider business, empowering voices and action.
Positive Impact scheme alongside NUS Green Impact—an engagement programme teaching sustainability and social responsibility.

Environment + Sustainability

100%

Renewable Electricity

100% of the company's electricity will come from renewable sources by 2030 under the RE100 initiative.

48%

Embodied Carbon Reduce

Target to reduce embodied carbon in new developments to 625 kgCO₂/m², representing a 48% reduction from the 2020 RIBA benchmark.

75%

Energy Use Reduction

Target to limit operational energy use in new developments to 35 kWh/m², a 75% reduction compared to the RIBA benchmark.

Science Based Targets Initiative validation and four-star GRESB rating (2021).

Inclusion & Diversity

514 Scholarships

Awarded to Students

The Unite Foundation has awarded scholarships to support students from diverse backgrounds.

185 Graduates

Supported by Foundation

The Unite Foundation has supported 185 graduates in their career development journeys.

Three‑year DEIB and wellbeing strategy launched June 2022 (“Belonging: Creating room for everyone”).
Purpose to create an environment where people living and working feel they belong.
DEIB strategy shifted terminology to ‘belonging’ to embed inclusion aspirations.
‘Opportunities for all’ commitment: environment where all can succeed whatever background, gender or ethnicity.

Articles

Media Contacts

Our Suppliers

Wikipedia – Unite Students

Company

Overview

Founded 1991

Year Established

The company was established in 1991 as a leader in purpose-built student accommodation.

FTSE 100 Member

Stock Exchange Milestone

It transitioned from AIM to the London Stock Exchange and became a FTSE 100 constituent.

£299M Revenue

2024 Financial Performance

In 2024, the company achieved £299 million in revenue, with operating income of £168 million.

£1.5B Fund

Student Accommodation Funding

It operates one of Europe's largest student accommodation funds, valued at £1.5 billion.

Develops and manages hundreds of student halls, funding new builds and acquisitions.
Supports partnerships with top universities across 120+ UK properties.
Projects include high-rise towers, refurbished heritage buildings, and joint-venture schemes with universities like Newcastle.
Utilizes modular construction for off-site bedroom unit fabrication, enabling faster delivery and consistent quality.

Culture + Values

514 Scholarships

Accommodation Scholarships Awarded

Providing support for care leavers and estranged young people through accommodation scholarships.

“Doing what’s right” is part of who we are at Unite Students.
Employee forum provides two-way communication between senior leadership and wider business, empowering voices and action.
Positive Impact scheme alongside NUS Green Impact—an engagement programme teaching sustainability and social responsibility.

Environment + Sustainability

100%

Renewable Electricity

100% of the company's electricity will come from renewable sources by 2030 under the RE100 initiative.

48%

Embodied Carbon Reduce

Target to reduce embodied carbon in new developments to 625 kgCO₂/m², representing a 48% reduction from the 2020 RIBA benchmark.

75%

Energy Use Reduction

Target to limit operational energy use in new developments to 35 kWh/m², a 75% reduction compared to the RIBA benchmark.

Science Based Targets Initiative validation and four-star GRESB rating (2021).

Inclusion & Diversity

514 Scholarships

Awarded to Students

The Unite Foundation has awarded scholarships to support students from diverse backgrounds.

185 Graduates

Supported by Foundation

The Unite Foundation has supported 185 graduates in their career development journeys.

Three‑year DEIB and wellbeing strategy launched June 2022 (“Belonging: Creating room for everyone”).
Purpose to create an environment where people living and working feel they belong.
DEIB strategy shifted terminology to ‘belonging’ to embed inclusion aspirations.
‘Opportunities for all’ commitment: environment where all can succeed whatever background, gender or ethnicity.

Articles

Media Contacts

Our Suppliers

Wikipedia – Unite Students