Manager, Claims

Description

• Support the SVP, Insurance and Risk with corporate insurance program management, including loss forecasting and administration, and other activities.
• Oversee internal incident reporting and triage processes, ensuring timely assignment to claims staff, TPAs, or internal partners.
• Ensure claims department maintains up-to-date claims files, reserves and payments in the corporate accounting and risk management system.
• Act as the liaison with adjusters, claims vendors and internal staff on a variety of claim related issues.
• Manage a team of insurance claims professionals to ensure claims are handled effectively and efficiently.
• Serve as the alternate in the Emergency Response Process in the absence of the SVP, Insurance and Risk.
• Review and recommend approval of actions and payments to third party adjusters handling claims within the companies’ Self-Insured Retention (SIR) limits.
• Collaborate with insurers, operations, and technical services to manage property and casualty claims.
• Review and analyze incident and claims data to identify trends and recommend potential risk control activities.
• Maintain claims data, and related documents in the corporate Risk Management System.
• Assist in preparing reports and presentations for various senior committees.
• Drive continuous improvement to the claims handling processes, systems and analytics reporting.
• Oversee and manage complex claims in partnership with our TPA and insurer partners ensuring a timely resolution.

Requirements

• In depth knowledge of risk management and insurance, with real estate industry experience considered an asset.
• Excellent written and oral communication with the ability to present to all staff levels including management.
• Over 10 years of experience in property insurance.
• Experience with international or US insurance programs would be advantageous.
• Preferred completion of CRM, CIP and FCIP designation preferred.
• Background as a General Adjuster with experience in property and liability claims is preferred.
• Proven capability to work independently as well as collaboratively in team environments, including with remote team members.
• Bachelor’s Degree in Business Administration, Finance, Risk Management and/or an equivalent field is preferred.
• Ability to manage complex claims while balancing organizational priorities and objectives.

Benefits

• An employee centric culture with paid time off for employer supported volunteerism, a generous awards and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and employee and savings program savings through industry partnerships.
• We provide a competitive compensation package composed of a group benefits plan, GRSP matching, and a discretionary bonus program. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
• We are committed to a strong, safe work environment.
• With the support to do things differently, grow personally and professionally, and bring your whole self to work, there's no limit to the impact you can make.

Training + Development

Interview process

Visa Sponsorship

Security clearance