Assistant Community Manager

Description

• Assists with ordering office supplies as needed.
• Effectively explains all lease documentation, community rules and community policies to new and current residents.
• Assist with coordination and planning of special events, resident functions and resident relations activities.
• Maintain and communicate accurate knowledge of all aspects of the community, including rent and pricing information, concession programs and apartment availability.
• Ensure all aspects of the leasing office are hospitable, organized and professional in appearance, including all files and materials are in appropriate cabinets.
• Communicate and coordinate daily with the service team staff to ensure that apartments are ready for move-in and that an adequate number of vacant apartments are available to show future residents.
• Monitor status of renter’s insurance for current residents; contacts residents when renter’s insurance requirements are not being met.
• Conduct tours of the community and apartment homes and follow-up on all traffic and leasing leads to maximize rentals and achieve occupancy goals.
• Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Document correspondence with residents and future residents.
• Prepare and administers the monthly lease renewal and resident retention programs.
• Monitor completion of resident requests for maintenance service, enter information regarding completion into computer software.
• Assist the Property Manager in supporting, motivating, training and developing personnel to achieve maximum growth potential.
• Ensure serve three-day notices on delinquent accounts adhering to legal procedures and company policies as directed by your Regional Account Manager.
• Prepare and maintain accurate and current resident files and demographics.
• Accurately process and enter all rental activity into the computer software, including move-in, move-out.
• Pre-approve and audit application files prepared by leasing staff prior to Property Manager approval.
• Communicate any unsafe or unacceptable conditions on the property to the service team staff.
• Accurately and efficiently prepares and processes all application paperwork, including reviewing credit and verifying income and previous residency.
• Receive and document resident requests for maintenance service and communicate requests to service team staff.
• Make recommendations to management regarding improvements for the overall operation of the community and/or implement these recommendations.
• Provide customer service in a manner consistent with the company’s mission.
• Supports Property Director upon request with overall management of property operations.
• Ensures all new residents abide by company’s renter’s insurance requirement; enter insurance information in computer software.
• Ensures all checks and payments are collected and scanned accurately by carefully monitoring all collections and storing in the property safe or lock box.

Requirements

• Ability to read, analyze, interpret, and compose contracts, reports, forms and documents.
• Possess the ability to respond to common inquiries or requests from service providers and co- workers in various departments.
• Must operate efficiently in a fast dynamic environment and able to manage multiple simultaneous projects requiring frequent communication and prioritization.
• Understand and respond to common inquiries and/or complaints from customers, employees, and members of the community.
• Bachelor’s degree from a four year college or university; or a minimum of two years of industry experience.
• Ability to define problems, collect data, establish facts and draw valid conclusions with suggestions to resolve.
• Proficient use and understanding of internet, Real Page and Microsoft Office (Word, Excel, PowerPoint and Outlook) programs required.
• Intermediate to advanced levels of experience with accounting and/or mathematical functions.
• Intermediate to advance level of mathematics and calculator skills.
• Excellent customer service, organizational and communication skills, both written and verbal.
• Intermediate to advanced levels of experience in financial law and apartment management law. Understand and comply with all federal and state labor and housing laws.

Benefits

• Medical/Dental/Vision Plans/FSA/HSA
• 401K Matching
• Employee Housing Discounts
• Employee Referral Bonuses
• Education Reimbursements

Training + Development

Interview process

Visa Sponsorship

Security clearance