Equinix
Global leader in data center and interconnection services, enabling digital transformation.
Second-level network ops engineer focusing on Wi‑Fi and global network platforms
1 days ago
$90,000 - $136,000
Experienced (8-12 years)
Full Time
United States
Hybrid
Company Size
10,000 Employees
Service Specialisms
Data center colocation
Interconnection services
Smart Hands / remote support
Software-defined interconnection
Network Edge services
Equinix Metal (bare metal)
Equinix Fabric (cloud routing)
Managed services (integration & advisory)
Sector Specialisms
No specialisms available
Role
Description
network monitoring
device configuration
solarwinds
automation
vendor management
on‑call
The Network Operations Tier 2 team member reports to the Manager of Global Network Operations and serves as a technology leader responsible for reliability and security of strategic network platforms such as Cisco/Juniper LAN/WAN, Palo Alto firewalls, Mist and Meraki access points, and F5 load balancers. The role primarily focuses on Equinix’s Wi‑Fi technology while providing secondary support for other platforms as needed, collaborating with Engineering, Architecture, Infosec and AppDev teams.
- Monitor network uptime and SLA compliance globally.
- Participate in infrastructure projects and provide on‑site network support.
- Act as second‑line support for incidents, requests, and problems; triage, troubleshoot, resolve and escalate.
- Perform Level‑2 tasks such as configuring switches, routers, and access points, and conduct health checks, upgrades and configuration changes.
- Manage vendor relationships and ISP/OEM escalations to support infrastructure.
- Lead configuration and use of SolarWinds and other monitoring tools.
- Automate network operations processes and maintain documentation and knowledge‑base articles.
- Participate in an 8×5 “follow‑the‑sun” model and weekend on‑call rotations.
Requirements
bachelor’s
servicenow
itil
wi‑fi
cisco
wireshark
- Bachelor’s degree or equivalent experience.
- Proven Network Operations Tier‑2 experience with a strong Wi‑Fi infrastructure focus.
- Hands‑on experience with ServiceNow, ITIL processes, and complex wireless troubleshooting (Meraki, Juniper Mist).
- Experience supporting global LAN/WAN infrastructure across OSI layers.
- Advanced knowledge of routing and switching protocols (OSPF, BGP, STP, VLAN) and hardware (Cisco, Juniper, Palo Alto, F5).
- Proficiency with packet capture tools (Wireshark) and SolarWinds monitoring for large networks.
- Understanding of security best practices (PAN firewalls, Cisco ISE, GlobalProtect, SSL, IPsec, 802.1X).
- Excellent verbal and written English communication skills.
Benefits
Equinix offers competitive benefits aligned with its core values, including health, life, disability and voluntary insurance, retirement contributions, paid time off and holidays, as well as employee assistance programs. Compensation for this Dallas role ranges from $90,000 to $136,000 annually, with eligibility for bonus, equity and other variable components.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1998
Year Established
The company was established in 1998, marking the beginning of its journey in providing data center and interconnection services.
25+ Countries
Global Presence
Operates in over 25 countries, showcasing its extensive international reach and capability to serve a global clientele.
200+ Data Centers
Global Infrastructure
Provides essential services through over 200 data centers worldwide, supporting digital ecosystems and business growth.
- World’s largest provider of data center and interconnection services.
- Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age.
- Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance.
- Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems.
- At the forefront of advancing global digital transformation through strategic partnerships with leading companies.
- Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.
Culture + Values
- Thriving workplace where every colleague is valued and respected for who they are and what they contribute
- Foster belonging—cultivating an environment where every employee feels empowered to bring their authentic selves to work
- Deliberate inclusion of all perspectives to strengthen decision‑making and business outcomes
- Programs to enhance workplace experience and attract high‑performing talent
Environment + Sustainability
Net-zero by 2040
Greenhouse Gas Emissions Target
Committed to achieving net-zero greenhouse gas emissions across all scopes by 2040, verified by Science Based Targets.
50% reduction by 2030
Emission Reduction Target
Reducing Scope 1/2 emissions and fuel/energy-related Scope 3 emissions by half from 2019 levels by 2030.
100% Renewable Energy
Global Portfolio Goal
Aiming to source 100% of energy from renewable sources across all operations by 2030, having reached 96% in 2024.
A-List Recognition
CDP Climate Change
Achieved consecutive years of 'A-List' recognition from CDP for climate change management and transparency.
- Target global average PUE of 1.33 by 2030; achieved 1.39 in latest reporting (6% improvement YoY)
- Installed 72 MW fuel cells (capable of H₂ blends), avoiding 285,000 MTCO₂e and 382 billion gallons of embedded water use
- Consumed 8,560 GWh electricity across 268 data centers in 35 countries, with 1,285 MW of long-term PPAs
- Reduced operational Scope 1/2 emissions 24% from 2019 baseline; total 2024 footprint 1,747,700 MTCO₂e
- Issued ~$6.9 billion in green bonds to finance green buildings, energy efficiency, renewable energy, and decarbonization projects
Inclusion & Diversity
17% increase
Women Employees Increase
Represents a significant global growth in the number of women employees over the past year.
14% increase
Black/African-American Employees
Signifies a notable rise in the number of U.S.-based Black/African-American employees.
47 organizations
Digital Inclusion Funding
Reflects the number of organizations supported by the foundation to enhance digital access and skills development.
11–37% increase
Employee Volunteer Hours
Highlights the growth in global volunteer hours, with a notable example of 25,300 hours in the latest reporting period.
External apply — opens employer website