Field Project Manager

Description

• Understand, address and resolve equipment and installation issues to prevent unnecessary service requests.
• Troubleshoot warranty issues and lead problem-solving teams.
• Promote company safety policies.
• Analyze electrical schematics and refrigerant piping diagrams.
• Travel locally to job sites as needed.
• Collaborate with product managers and sales engineers for technical support.
• Prepare and complete documentation for startup logs and job summary reports.
• Attend job site meetings and provide guidance and technical support for installation of equipment.
• Coordinate ordering, delivery, and installation of warranty parts and coordinate labor for warranty repairs.
• Develop, maintain & communicate technical service documentation, or concepts via phone or in writing.
• Provide guidance to field technicians on clear scopes of work
• Follow up with customers post-job for feedback.
• Participate in MDI reviews and risk management discussions.

Requirements

• Highly organized and customer service-oriented.
• Strong computer, interpersonal, and customer service skills.
• Understand safe refrigerant handling and electrical safety standards.
• Use Microsoft Office and Trane-specific programs.
• Flexibility to work outside normal hours and travel for factory testing/training.
• Mechanical aptitude and troubleshooting skills.
• Minimum 5 years in project management, HVAC service, or related field.
• Knowledge of HVAC installation contracting processes.
• Professionalism in high-stress situations.

Benefits

• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.

Training + Development

Interview process

Visa Sponsorship

Security clearance