Requirements
leadership
relationship building
problem solving
analytical thinking
project delivery
adaptability
The role sits at the centre of Homecover’s platform for the Hometree and YourRepair brands, where strong communication and time‑management are essential to deliver the best customer experience. Using data‑driven insight you will identify improvement opportunities, drive change and enable leadership to achieve strong commercial results. This position carries significant responsibility and high visibility, requiring leadership, problem‑solving, analytical thinking and adaptability.
- Proven leadership experience driving improvements and engaging customers and staff.
- Strong relationship‑building skills across internal teams and external partners.
- Continuous improvement mindset with proactive problem‑solving.
- Excellent communication and influence to motivate and inspire.
- Analytical thinking using data to guide decisions.
- Ability to deliver projects on time and to a high standard.
- Confidence in creating trusted internal and external partnerships.
- High adaptability to manage change while maintaining daily operations.
- Skills‑based interview with Customer Service Manager (~1 hour).
- Final interview with Chief Commercial Officer (~30 min).
- Coverage of more than 100 k homes across the UK.
Benefits
The role offers a salary of £30,000‑£35,000 per annum, depending on experience, and is a permanent full‑time position. It is hybrid, requiring one day per week onsite at an office in Stoke, Peterborough or London, with travel costs to other offices covered. You will report directly to the Customer Operations Director.
- Introductory call with Junior Talent Acquisition Specialist (~30 min).
- 33 days holiday including bank holidays and birthday.
- Free boiler and home emergency cover plus 40 % discount for friends & family.
- Mental health and wellbeing support via Oliva.
- Menopause support from Stella, accessible to friends & family.
- Regular team socials, summer and winter parties.
- Over £85 m capital raised from investors such as Legal & General Capital.
Training + Development
Information not given or found
