Assistant Community Manager - Solstice Orlando

Description

In this role you will support the Property Manager by overseeing daily operations, handling delinquent accounts, and ensuring resident files are accurate throughout move‑in and move‑out cycles. Your focus on resident engagement and income optimization will help maintain a positive living environment and drive lease conversions.

• Lead in-house collection efforts and manage communication for delinquent accounts.
• Implement strategies to maximize community income through rent collection and lease renewals.
• Audit, maintain, and ensure accuracy of resident files during move‑in and move‑out processes.
• Assist with lease enforcement and compliance.
• Address resident concerns with patience and empathy, fostering positive relationships.
• Conduct personalized property tours to drive lease conversions.
• Ensure the community is well‑maintained and the team presents a professional appearance.
• Lead by example, coaching, mentoring, and inspiring team members.
• Step in for the Property Manager’s absence to ensure smooth operations.

Requirements

• Be available to work weekends (up to two per month) for prospective residents.
• 1+ years experience as an Assistant Community Manager.
• Professional, customer‑focused attitude with exceptional service skills.
• Willingness to grow and adapt in a dynamic environment.
• Strong verbal and written communication skills.
• Ability to connect with residents and build meaningful relationships.
• Proficiency with property management software and general computer programs.
• Sharp, professional appearance representing the brand with pride.
• Mentorship mindset focused on team growth and success.
• Strong problem‑solving skills with critical and creative thinking.

Benefits

Northwood Ravin, recognized for developing luxury apartment communities in the Southeast, emphasizes creativity, integrity and an all‑in culture. The company fosters a collaborative environment where employees are encouraged to reach their professional and personal potential while delivering best‑in‑class residential experiences.

Northwood Ravin offers a comprehensive benefits package that includes competitive pay, performance bonuses, housing discounts, extensive training, health and wellness coverage, paid time off, a 401(k) match, and volunteer give‑back days. The organization also rewards tenure with increased benefits and special recognition.

• Competitive compensation with monthly bonus incentives.
• Housing discounts.
• Extensive training programs.
• Health and wellness benefits: medical, free dental, vision, basic life insurance.
• Paid leave: PTO, sick time, holidays, partner leave.
• 401(k) retirement plan with company match.
• Give‑back days for volunteering and personal interests.
• Employee referral program.
• Tenure rewards: increased PTO accrual, lower benefit premiums, higher 401(k) match, additional give‑back days, special gifts.

Training + Development

Interview process

Visa Sponsorship

Security clearance