Residential Agency Salesforce Administrator

Description

• Act as the first point of contact for Salesforce queries, troubleshoot issues, liaise with external consultants for advanced support, and ensure requests are resolved in a timely manner.
• Define, document and enforce Salesforce governance policies, change-management processes, naming conventions, configuration standards and security/compliance standards applicable in the UAE real estate context.
• Conduct regular system health checks, data quality audits, de-duplication activity and implement solutions to improve data integrity and system performance.
• Liaise with business stakeholders (sales, leasing, operations, marketing) to gather requirements and translate them into Salesforce-based solutions, ensuring data and analytics serve decision-making.
• Provide ongoing support and training to end users: develop training materials, hold refresher sessions, promote best practices and ensure effective user onboarding.
• Ensure access security and proper user permissions aligned to business roles and data visibility requirements.
• Monitor user adoption, license usage, and de-provision access as required.
• Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, assignment/approval rules, flows (e.g., Flow Builder), workflows and other automation to support residential agency processes.
• Coordinate sandbox management, testing of new releases, upgrades, and change deployments within the Salesforce org.
• Stay abreast of Salesforce new releases and features, evaluate their relevance to the residential agency business, and drive innovations or enhancements that maximise ROI from the CRM platform.
• Collaborate with external integration points or third-party apps (e.g., property-listing portals, marketing automation tools) to ensure seamless data flow, system interoperability and process efficiency.
• Manage all aspects of Salesforce user accounts: onboarding new users, deactivating leavers, assigning profiles, roles, permission sets, public groups and sharing rules.
• Build and maintain dashboards and reports that deliver meaningful insights for the residential agency leadership (e.g., lead conversion, pipeline management, client service response times, listing performance).

Requirements

• Minimum of 2-4 years hands-on experience in Salesforce administration, preferably within a sales, leasing or real-estate.
• Rigorous system testing to ensure new modules and enhancements are launched effectively to build user confidence.
• Ability to work in a fast-paced, results-oriented environment.
• Experience with integration points, data imports/exports, sandbox management and familiarity with change-management or governance frameworks is a plus.
• Proven ability to manage data integrity, user adoption, system governance and to act proactively in improving system and process efficiency.
• Knowledge of the UAE’s real estate market and associated regulations is a strong advantage.
• Excellent organisational abilities.
• Ability to work in a fast-paced, multicultural environment.
• Excellent analytical skills with a data-driven approach to decision-making.
• Strong problem-solving capabilities and a customer-focused mindset.
• Excellent problem-solving skills - identifying where and how system enhancements can help improve efficiency, reporting or drive greater value from our data.
• Professional certification as a Salesforce Certified Administrator (or equivalent) is required.
• Bachelor’s degree in business, information systems, or a relevant discipline.
• Strong understanding of Salesforce core modules (Sales Cloud) and experience with configuration (Flows, process builder, objects/fields), dashboards/reports, user/role management, data-quality processes and release-cycle management.
• Ability to influence decision-makers and drive cross-functional initiatives.
• Excellent communication and stakeholder management skills.
• Proficient in MS Office Suite, particularly Excel and PowerPoint.
• Knowledge of sales analytics and data visualization tools (e.g. Power BI) is a strong advantage.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance