Business Systems Analyst II

Description

• Aids on process improvement, project management and training efforts as needed throughout the organization.
• Provide training and guidance to power users and notification to Service Desk when there is significant change in functionality to one of the Document Management applications.
• Evaluate business need and work with Solution team to see if there is a business application that can meet their needs.
• Facilitate meetings, including requirements gathering and solution design sessions with various business units.
• Recommends upcoming application releases, additional modules or add on 3rd party vendor applications that could provide better functionality to the applications that are supported.
• Provide timely resolution for the applications under their responsibility for logged user incidents and requests. This includes reaching out to the user and logging issues with the software vendor to work towards resolution in a timely manner.
• Ensure that the functionality in the latest release for various Business applications are tested and compatible with the business groups process requirements. Use data analysis to advocate for enhancements within the software with the vendor where needed to lead to process improvement and efficiencies.
• Analyze complex business problems and assess how existing systems or business processes can be modified, or new automated systems implemented, to solve them.
• Document and maintain standards, processes, and procedures for the applications and process improvements that the BSA is responsible for.

Requirements

• Demonstrates the ability to effectively manage and switch between competing tasks and projects, aligning individual efforts with the team's priorities while meeting deadlines. Maintains focus and ensures timely progress without sacrificing quality. Keeps managers and co-workers apprised of task status, collaborating and communicating transparently where appropriate.
• 3-5 years IT experience with minimum of 2 years as a Business System Analyst. Demonstrated experience with relevant business applications, data analysis, and process improvement. Shows motivation to take initiative and learn new tasks quickly. Demonstrated ability to meet deadlines and approach work methodically.
• Must have working knowledge of core business applications/development environments, which would be focused in one or more of the following three areas:
• Working knowledge of MS-Office, Visio, & Project/Task Management software.
• Experience with ERP system; Yardi Voyager or Elevate highly preferred
• Demonstrates effective communication skills essential for this role; emphasizes collaboration and clear dialogue within the team and with other colleagues; engages proactively with peers, department members, and any relevant stakeholders to ensure alignment and understanding; fosters a cooperative and transparent work environment; committed to providing timely responses to inquiries and requests, recognizing the importance of prompt and attentive communication in achieving team goals.
• SDLC Methods: Has basic understanding of various software development lifecycle methods and applies this knowledge in daily work.
• Knowledge relevant to Commercial Real Estate or Accounting software and processes
• Be well versed in system admin, user access, application functionality, and business group processes for the applications that they support. Use that knowledge to troubleshoot and figure out the root cause of issues and come up with alternative processes or work arounds.
• Adheres to all company and department guidelines and operational processes, including project management, incident management, change management, and knowledge management protocols; possesses basic knowledge of risk management practices and maintains vigilant adherence to cyber and privacy requirements; ensures the integrity, confidentiality, and availability of information in alignment with organizational standards and regulatory mandat

Benefits

• 401(k) match with immediate vesting
• Employee Assistance Program
• Paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
• Best-in-class benefits with affordable employee contribution levels
• Ability to purchase company stock at a 15% discount
• 24 paid volunteer hours and employer charitable match
• Career-development resources
• Comprehensive wellness program including Headspace and ClassPass memberships

Training + Development

Interview process

Visa Sponsorship

Security clearance