British strategic outsourcing and energy services firm offering FM, security, cleaning, engineering and energy solutions.
In this role, you'll lead our customer insight strategy, design research programmes, and analyse customer journeys to identify opportunities for improvement and competitive advantage. Working closely with the MI team, you'll turn complex data into engaging dashboards and compelling narratives. You'll collaborate with marketing, sales, and bid teams to ensure insights influence campaigns and propositions, present your recommendations to senior leaders, manage budgets and external partners, and champion the use of AI and new technologies to enhance how insight is generated across the business.
Join Mitie's award‑winning Marketing & Sales team and play a key role in shaping how we understand and grow our customer relationships. You'll bring together NPS data, customer feedback, and market research to create clear, actionable insight that strengthens client relationships and supports confident decision‑making.
This is a high‑visibility role where your insight will help shape decisions, influence strategy, and create meaningful commercial outcomes. If you're excited by the idea of using data to shape the future of a market‑leading organisation, we'd love to welcome you into the team.