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KPI/SLA Officer (Roads O&M)
Egis
Monitor, record, and report KPIs/SLAs for road O&M contracts to ensure compliance.
7d ago
Intermediate (4-7 years)
Full Time
Doha Metropolitan Area
Office Full-Time
Company Size
20,500 Employees
Service Specialisms
Engineering
Consulting
Construction engineering
Mobility services
Project management
Architecture
Operation and maintenance
Inspection and certification
Sector Specialisms
Mobility and urban services
Road users services
On street parking management
Transport
Urban and transit
Rail
Air
Road
Role
What you would be doing
dashboard development
data recording
performance analysis
sla monitoring
report generation
maximo integration
- Ensure monitoring and reporting is aligned with contract requirements, performance-based O&M frameworks, and ASHGHAL standards
- Support audits, client inspections, and performance reviews by providing accurate KPI/SLA records.
- Support the development of dashboards and visualization tools to present performance in a clear and transparent manner.
- Record daily, weekly, and monthly performance data from operations, maintenance, and inspection teams.
- Liaise with O&M engineers, inspectors, supervisors, and subcontractors to validate performance records.
- Analyze performance data to identify trends, recurring issues, and potential risks to compliance.
- Escalate SLA breaches and propose corrective actions to management.
- Provide recommendations to improve operational efficiency and reduce SLA breaches.
- Track financial implications of SLA breaches (deductions, penalties, or incentives).
- Coordinate with IT/GIS/Asset Management teams to collect data from Maximo
- Support continuous improvement initiatives to enhance performance monitoring systems.
- Prepare and issue monthly SLA/KPI compliance reports for submission to management and client authorities.
- Assist in developing and refining procedures for SLA/KPI monitoring, reporting, and compliance management.
- Maintain accurate and up-to-date SLA/KPI databases for all active Work Orders and contracts.
- Monitor service delivery performance against contractual KPIs and SLAs (e.g., response times, rectification times, safety compliance, asset condition).
What you bring
3-5 yrs
bachelor's
ms excel
power bi
maximo
oracle eams
- 3–5 years of experience in Roads/Infrastructure O&M, Asset Management, or Contract Performance Monitoring.
- Strong knowledge of SLA/KPI frameworks in roads and highways O&M (pavement, lighting, ITS, drainage, safety furniture).
- Excellent communication, reporting, and presentation skills.
- Knowledge of performance-based contracts and deduction mechanisms
- Bachelor’s degree in Engineering, Business Administration, or related discipline.
- Proficiency in MS Excel, Power BI, Maximo, and Oracle EAMS.
- Strong analytical and problem-solving skills with attention to detail.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
€2.164B Revenue
Annual Income
Generated in 2024, reflecting its robust global engineering operations.
€77M Net Income
Profit Margin
Earnings in 2024 showcasing strong financial performance.
100+ Countries
Global Presence
Operates and delivers projects across numerous international locations.
Top 10 Globally
Transportation Engineering
Recognized for excellence in transportation engineering solutions worldwide.
- Evolved from transport infrastructure roots into a global engineering powerhouse.
- Typical projects span airport management, metro systems, highway operations, smart city networks, and signaling schemes.
- Delivers end‑to‑end services: architecture, engineering, construction, and operations.
- Among its standout ventures: managing 17 airports worldwide and operating advanced drone‑detection systems in airspace.
- A creative company: innovating to meet the challenges of a rapidly changing world.
- A people‑first company: focused on developing career paths and skills.
- A responsible company: ethically committed to its stakeholders, civil society and the environment.
- Responsibility is a cornerstone…committed to promoting sustainable development and ethical practices, taking into account the long‑term impact of our projects on society and the environment.
- Empowering a diverse workforce.
- People‑first, always.” (nurturing managerial culture, continuously developing skills, giving everyone the opportunity to reach their full potential, protecting health, safety and wellbeing)
30% reduction
Urban Heat Island Effect
Achieved a significant reduction in urban heat island effect through strategic design interventions.
50% decrease
Embodied Carbon
Reduced embodied carbon by 50% using innovative materials and construction methods.
Tripling of green space
Urban Greenery Expansion
Significantly increased green spaces through early design decisions in project planning.
90% of employees
Eco-Design Training Target
Aiming to train 90% of employees in eco-design principles to integrate sustainability into all projects by 2030.
- Committed to carbon neutrality by 2050.
- Net-zero decarbonisation targets validated by the Science-Based Targets Initiative in December 2024.
- Signed up to SBTi in November 2023, with targets to halve emissions by 2030 and reach carbon neutrality by 2050.
- Expertise across sustainable development, eco-design, carbon mitigation & sequestration, biodiversity protection, circular economy, pollution control, waste and contaminated-site management.
- UN Global Compact participant since 2011 with a Net-Zero approved target.
- Diversity & Inclusion policy structured around three pillars: diversity, inclusion, and equality.
- Strong leadership and support ensure a level playing field, with a particular focus on gender equality.
- CSR emphasizes equality and diversity backed by constructive social dialogue.
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