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IT Analyst - Project Applications
Mott Macdonald
Provide technical support for project applications, incident resolution and improvements.
8d ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Newcastle Upon Tyne, England, United Kingdom
Office Full-Time
Company Size
17,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Architecture
Design
Construction services
Infrastructure
Sustainability
Sector Specialisms
Engineering
Architecture
Bridges
Building services
Building structures
Dams and reservoirs
Geotechnics
Industrialized design and construction
Role
What you would be doing
cde support
technical support
incident analysis
customer support
team collaboration
governance compliance
- Support CDE Services such as ProjectWise and BIM suites
- Assists in improving the Project Applications team, proposes and drives forward improvement initiatives
- Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas
- Provide support to Project Applications team
- Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity
- Identify problems through analysing incident patterns and suggest enhancements to continually improve our services
- Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication
- Work closely with the wider Applications teams, helping to define support requirements and improvements across Project Applications services
- Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance
What you bring
autodesk
bentley
powershell
servicenow
itil
degree
- Experience of working in a global organisation
- Exceptional customer service skills
- Experience delivering technical support in an engineering environment using Autodesk and Bentley products
- Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience
- Attention to detail and a focus on quality
- Excellent conflict resolution, communication, and collaboration skills
- Excellent verbal and written English communication skills
- Logical and analytical approach to solving problems
- Experience of using PowerShell
- Experience in ServiceNow or similar ITSM Tools
- Experience in a service desk support role, ideally working to SLAs
- Knowledge of ITIL Service Management best practices, ITIL V3/V4
- Knowledge of standard software used in engineering design and how they interact with other programs or peripherals
- Ability to balance demands and priorities and think clearly under pressure
- Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury.
- Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave.
- Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too.
- A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme.
- Primary annual professional institution subscription.
- We match employee pension contributions between 4.5% and 7%.
- Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid.
- Access to Peppy, providing free support from menopause experts for all UK colleagues.
- Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing.
- Holiday entitlement increased to a minimum of 35 days after 5 years’ service.
- As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes.
- A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family.
- Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay.
- Variety of employee saving schemes and discounts from high-street retailers.
- Private medical insurance for all UK colleagues.
- Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary.
- A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options.
- Health cash plan to support you with every day health costs and treatments.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no skilled worker visa sponsorship is offered.
- candidates must be eligible for alternative uk immigration routes without sponsorship.
Information not given or found
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Company
Overview
1989 Founded
Company Establishment
The company was established in 1989, marking the beginning of its journey in global engineering and consulting.
150+ Countries
Global Presence
The company operates in over 150 countries, showcasing its extensive reach and international influence.
- Delivering complex projects that require both technical expertise and strategic vision.
- Design of major infrastructure and transport systems.
- Specializing in sustainable solutions to address challenges and capitalize on opportunities.
- History built on innovation and forward-thinking engineering, consistently delivering impactful results.
- We are one global team.
- We strive to make a positive difference.
- We value people and their contributions.
- We act with integrity and respect.
- We are committed to innovation and excellence.
- We take responsibility for our actions.
2050
Net Zero by 2050
Aiming to achieve net zero carbon emissions globally.
30%
Carbon Emissions Reduction
Targets a 30% reduction in operational carbon emissions globally.
- Committed to reducing carbon emissions globally.
- Aims to embed sustainability throughout its operations.
- Committed to contributing to UN Sustainable Development Goals.
50:50 by 2025
Gender Balance Target
Strives to achieve equal representation of men and women across all levels of the organization by 2025.
- Focuses on increasing the number of women in leadership roles.
- Tracks and publishes gender diversity data for its global workforce.
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