Resident Engineer / System Administrator (Onsite - Jefferson County, MO)

Description

• General System Administration duties such as installing operating system service packs and maintaining user accounts and deploying system and file updates.
• Coordinate with Hexagon Support Analysts when resolving system and software issues. Some user interface configuration work and modification will be required but no actual software programming.
• Issue resolution and troubleshooting of end-user problems in conjunction with the Customer Support Center.
• Assisting customer network and IT staff in supplying initial technical support to end-users
• Database Maintenance, data loading, backup and purging
• Will also have a role in Map/GIS as it relates to the Hexagon Public Safety software.

Requirements

• Strong interpersonal and communication skills with proven ability to work both within a team and independently
• Must be able to pass and maintain favorable background check(s) and drug screen check(s)
• Informal training for customer staff in system administration activities as well as maintaining detailed documentation on the system and configuration will also be required. Actual end-user training is not within scope of this position.
• Ability to work on-site 5 days per week during normal business hours with extend hours as needed
• 2 or more years of hands-on general system / network knowledge as an administrator or engineer
• Degree desired but not required, experience in Public Safety or related field preferred
• Trouble shooting and maintenance of Hexagon Public Safety software, technical support, installation and configuration
• Willingness to learn new client-server applications

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance