Accounts Receivable Specialist

Description

• Monitors account payment behavior to identify high-risk accounts; recommends escalation to outside collection agency or legal action when necessary.
• Provides accurate updates on delinquent accounts to management weekly and monthly.
• Responds to job queues within two minutes to avoid delays in order processing or customer service.
• Bending, lifting, and carrying materials weighing up to 20 lbs.
• Processes ACH/ECheck, credit card transactions, Lien Waivers, and related documentation within one business day.
• Collaborates with internal departments to resolve customer concerns efficiently, fostering a culture of professionalism, integrity, and teamwork.
• Reviews daily aging reports and contacts customers with balances over 30 days past due; documents collection efforts, negotiates payment arrangements, and ensures timely resolution.
• Builds and maintains strong customer relationships to ensure satisfaction and loyalty through prompt, professional communication and issue resolution.
• Handles NSF (Non Sufficient Funds) checks immediately upon notification.
• Use computers, photocopiers, scanners, phone systems and meeting and virtual platform sharing relative to the needs of the job.
• Maintains Accounts Receivable over 90% current, with less than 3% over 90 days past due.
• Supports branch locations with credit card issues, customer credit holds and prioritizing resolution of time-sensitive matters.

Requirements

• Ability to operate in a dynamic, fast-paced environment while meeting deadlines.
• High degree of personal ethics, customer service, and commitment to safety.
• Aptitude for mathematical operations and numerical analysis.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• 2+ years or more experience with accounts receivable and/or cash applications
• High ethical standards, integrity, and a strong sense of ownership.
• Demonstrate Intermediate level in MS Office suite applications (Excel, Outlook, Word)
• Minimum keyboarding skills of 40 words per minute.
• Exceptional organizational and project management skills.
• High School diploma or its GED equivalent
• Continuous use of fingers, hands, and arms for computer and office-related tasks
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily)
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily).

Benefits

• Life insurance and short- and long-term disability coverage
• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Paid time off, including vacation, holidays, and personal days
• HSA/FSA options and an Employee Assistance Program (EAP)
• Weekly pay, employee discounts, and more

Training + Development

Interview process

Visa Sponsorship

Security clearance